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Non-Linguistic Analysis of Call Center Conversations
Sunil K. Kopparapu
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Description for Non-Linguistic Analysis of Call Center Conversations
Paperback. Series: SpringerBriefs in Electrical and Computer Engineering. Num Pages: 95 pages, 21 black & white illustrations, 26 colour illustrations, 3 black & white tables, biography. BIC Classification: CFX; UYQL. Category: (P) Professional & Vocational. Dimension: 234 x 147 x 6. Weight in Grams: 168.
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
Product Details
Format
Paperback
Publication date
2014
Publisher
Springer International Publishing AG Switzerland
Number of pages
95
Condition
New
Series
SpringerBriefs in Electrical and Computer Engineering
Number of Pages
83
Place of Publication
Cham, Switzerland
ISBN
9783319008967
SKU
V9783319008967
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Sunil K. Kopparapu
Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.
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