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Technical Support Essentials: Advice You Can Use to Succeed in Technical Support
Andrew Sanchez
€ 48.99
€ 40.32
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Description for Technical Support Essentials: Advice You Can Use to Succeed in Technical Support
Paperback. This book provides 101 pieces of advice on the topic of technical support along with actual examples, which readers can use immediately to improve their technical support career. It can also be read randomly and does not require cover to cover reading. Num Pages: 260 pages, biography. BIC Classification: UTF. Category: (G) General (US: Trade). Dimension: 234 x 191 x 15. Weight in Grams: 508.
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. ... Read more
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. ... Read more
Product Details
Format
Paperback
Publication date
2010
Publisher
Apress
Condition
New
Number of Pages
269
Place of Publication
Berlin, Germany
ISBN
9781430225478
SKU
V9781430225478
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Andrew Sanchez
Andrew Sanchez is a senior principal support engineer at CA, Inc. He started his technical support career in the early 1990s with different companies and, and during his 10+ years of experience he has worked issues, visited clients on escalations, trained and mentored colleagues in the United States and abroad, and seen products and support trends come and go. His ... Read more
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