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Successful Customer Care in a Week: Teach Yourself
Di McLanachan
€ 13.00
€ 11.85
FREE Delivery in Ireland
Description for Successful Customer Care in a Week: Teach Yourself
Paperback. Learn in a week, what the leading experts on customer care learn in a lifetime. Series: Teach Yourself. Num Pages: 128 pages, Diagrams and cartoons throughout. BIC Classification: KJSU; VSC. Category: (G) General (US: Trade). Dimension: 131 x 197 x 11. Weight in Grams: 150.
The ability to look after your customers is crucial to anyone who wants to advance their career.
Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.
The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, ... Read more
Product Details
Publisher
John Murray Press
Format
Paperback
Publication date
2012
Series
Teach Yourself
Condition
New
Number of Pages
128
Place of Publication
, United Kingdom
ISBN
9781444159851
SKU
V9781444159851
Shipping Time
Usually ships in 5 to 9 working days
Ref
99-99
About Di McLanachan
Di McLanachan is the founder and Director of Learning Curves. She has over 25 years experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.
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