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Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust
Forrest Morgeson
€ 66.34
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Description for Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust
Hardcover. Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level. Num Pages: 231 pages, biography. BIC Classification: 1KBB; JPA; JPVK. Category: (P) Professional & Vocational. Dimension: 224 x 146 x 18. Weight in Grams: 404.
Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
Product Details
Format
Hardback
Publication date
2014
Publisher
Palgrave Macmillan
Condition
New
Number of Pages
217
Place of Publication
Basingstoke, United Kingdom
ISBN
9780230341340
SKU
V9780230341340
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Forrest Morgeson
Director of Research, American Customer Satisfaction Index, USA
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