How ironic, at an historic moment when technology has assumed a taken-for-granted status in the workplace, that scholarship on organizations, work, and technology has only recently begun to find its feet. With this splendid ethnography of work practices by technicians who service photocopy machines, Julian Orr has made a major incursion into this territory, producing a volume that bridges disciplinary ... Read moreboundaries by joining the literature of organizations, occupations, and work with that of science and technology studies. -Diane Vaughn, Administrative Science Quarterly This book should be of value to anyone interested in studies of work practice, and to those who study technical work in particular. -Bonalyn J. Nelsen, Industrial and Labor Relations Review Orr's volume proves a rewarding read, one that underlines the importance of understanding the complex interactions of machines and humans, technology and culture in the twentieth-century workplace. -Amy Sue Bix, Technology and Culture Show Less