MICHAEL MILANO is passionate about training design andfacilitation, about creating learning events that help people learnwhile being affirmed in their competence. Since 1986, he has beenpresident of Murphy & Milano, Inc., a training and organizationdevelopment company in Alexandria, Virginia; he has been designingand facilitating adult learning events since 1971. Among his clientare large interantional organizations, such as the United Nationsand ... Read morethe World Bank; federal government organizations, including theDepartment of Commerce and the Library of Congress; companies aswell known as W. R. Grace Company and MCI Telecommunications; andnot-for-profit groups, ranging from United Way of America to theGay Men's Chorus of Washington. In the late 1980s, Michael wasinvited to design courses in training design and in presentationskills for the Training Specialist Certificate Program atGeorgetown University, and he is still teaching both courses. He isa member of the American Society for Training and Development andthe Association for Psychological Type. DIANE ULLIUS is principalof Word Tamers, a consulting firm in Arlington, Virginia, thatfocuses on training and coaching in writing and speaking. Herclients range from Time-Life Inc. and the National Institutes ofHealth to the Sexual Minority Youth Assistance League. She is alsoan adjunct professor at Georgetown University. She has previouslybeen published in Training & Development, The Editorial Eye,and The Bookwoman. She is a member of the Washington, D.C., chapterof the American Society for Training and Development and since 1990has been a national board member of WNBA, the Women's National BookAssociation. Diane believes that words are power--that you can takecharge of your words and make them do what you want them to do. Show Less