Jitka Zgola, OT(C), is an occupational therapist, author, educator, and advisor to caregivers for people with Alzheimer’s disease and age-related illnesses. She has more than 20 years experience with clients, professionals, and family caregivers in direct service and administration. She provides teaching and consultation in principles of effective care to agencies and professional groups throughout Canada, the United States, and Europe, and she frequently addresses conferences as a workshop leader and keynote speaker. She is also the author of two well-received books, Doing Things: A Guide to Activity Programming for Persons with Alzheimer’s Disease and Care that Works: A Relationship Approach to Persons with Dementia|Gilbert Bordillon, BEH, is a graduate of the Thonon les Bains College of Hotel Management in France. He is a hotel, restaurant, and marketing consultant for both new and restructured operations, offering concept development and total environment concepts, menus, marketing, standards, and quality control, in addition to the hiring, evaluation, and training of staff. He has been responsible for the development and continued successful operation of world-class restaurants and hotel food services in Canada, Europe, and the Middle East. His own work and the staff members whom he has trained have received prestigious international awards.