Dr. Karl Albrecht is a management consultant, executive advisor, futurist, researcher, speaker, and prolific author. In his twenty-five-year career he has worked with many kinds of businesses, government, and nonprofit organizations in a wide range of industries world-wide. He has consulted with senior executives and lectured to conferences on all inhabited continents. He is the author of more than twenty books on various aspects of individual and business performance, including Brain Power: Learn to Improve Your Thinking Skills; The Northbound Train: Finding the Purpose, Setting the Direction, Shaping the Destiny of Your Organization; The Power of Minds at Work: Organizational Intelligence in Action; and co-author of the best-selling Service America!: Doing Business in the New Economy, widely credited with launching the customer revolution in the U.S. and abroad, which has sold over a half-million copies in seven languages. He devotes much of his effort to finding and developing promising new concepts for both organizational and individual effectiveness. His research and development activities have spanned a wide range of issues, from individual creativity all the way to corporate strategic vision. He is widely regarded as a key thought leader in the field of emerging strategic business issues. He can be contacted at www.KarlAlbrecht.com.