• understand culture as a dynamic that shapes the behaviours and beliefs of all people
• actively communicate respect for what others believe, think, and value
• resolve issues creatively by integrating diverse perspectives from all parties
• strengthen inclusive assessment and instruction
• reframe differences between practitioners and families as complementary, not contradictory
• leverage cultural diversity as a strength rather than a ""problem"" or risk factor
• avoid stereotypes based on culture and ethnicity
• gain critical insight into the effects of trauma and how it interacts with culture
• establish collaborative relationships rather than seeking control over others

To support professionals as they put Skilled Dialogue into practice, this edition includes more explicit guidance, vivid examples, and practical photocopiable forms to aid with assessment, instruction, and organisation of key family and child information.

With this comprehensive guide to a positive, highly effective model, early childhood professionals will establish skilful interactions that honour all cultures and perspectives—leading to stronger working relationships and better outcomes for whole families.