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Grading Health Care
Pamela P. Hanes
€ 86.70
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Description for Grading Health Care
Hardcover. Consumers of health care are becoming cost- and quality-conscious, and often choose their health plan on the basis of these criteria. Successful health systems will respond with more consumer-friendly information in the form of "score cards". This is a practical book for score card developers. Num Pages: 166 pages, black & white illustrations. BIC Classification: 1KBB; JFFT; JKSW; MBP. Category: (P) Professional & Vocational. Dimension: 240 x 160 x 18. Weight in Grams: 408.
Informing Health Care Purchasers
In today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability.
This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.
Informing Health Care Purchasers
In today's competitive marketplace, health care providers, corporate purchasers, and health care executives are focusing their attention on quality, value, and accountability.
This valuable resource provides health care practitioners, administrators, and policymakers with the pertinent information they need to create a scientific method of measuring customer satisfaction.
Product Details
Format
Hardback
Publication date
1998
Publisher
John Wiley & Sons Inc United States
Number of pages
166
Condition
New
Number of Pages
204
Place of Publication
New York, United States
ISBN
9780787940270
SKU
V9780787940270
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Pamela P. Hanes
PAMELA P. HANES Ph.D., is an associate professor, Department of Public Health and Preventive Medicine and associate director for research, Oregon Health Policy Institute, Oregon Health Sciences University, Portland, Oregon. MERWYN R. GREENLICK Ph.D., is professor and chair of the Department of Public Health and Preventive Medicine, School of Medicine, Oregon Health Sciences University. He is former director of the Kaiser Permanente Center for Health Research and vice president for research, Kaiser Foundation Hospitals.
Reviews for Grading Health Care
"Consumer choice and quality scorecards have been the subject of an extraordinary amount of rhetoric in the health care field. Finally, Hanes, Greenlick, and their colleagues have done us the enormous service of providing a thoughtful, comprehensive, and balanced exploration of the real issues."
Bruce Vladeck, former administrator, Health Care Financing Administration, U.S. Department of Health and Human Services 1993-1997 "Grading Health Care is truly a first of its kind in a health care environment that is in great need of such practical guidance. Pamela Hanes and Mitch Greenlick have pulled together a series of easily understood, provocative essays on the art and science of quality reporting for a consumer audience. This book is must-reading for anyone interested in working through the complexities of translating abstract and often elusive quality information into understandable and consumer-friAndly formats."
Philip Lee, professor emeritus, University of California San Francisco Medical School and former assistant secretary of Health 1992-1997 "Consumer choice and quality scorecards have been the subject of an extraordinary amount of rhetoric in the health care field. Finally, Hanes, Greenlick, and their colleagues have done us the enormous service of providing a thoughtful, comprehensive, and balanced exploration of the real issues."
Bruce Vadeck, former HCFA administrator (1993-97) "The Oregon Scorecard Project and this book has, for the first time, brought together commonsense science and deep commitment to listen to the consumer and has produced new knowledge and insights in this complex area."
Clifton R. Gaus, former director of the Agency for Health Care Policy and Research, U.S. Department of Health and Human Services 1992-1996
Bruce Vladeck, former administrator, Health Care Financing Administration, U.S. Department of Health and Human Services 1993-1997 "Grading Health Care is truly a first of its kind in a health care environment that is in great need of such practical guidance. Pamela Hanes and Mitch Greenlick have pulled together a series of easily understood, provocative essays on the art and science of quality reporting for a consumer audience. This book is must-reading for anyone interested in working through the complexities of translating abstract and often elusive quality information into understandable and consumer-friAndly formats."
Philip Lee, professor emeritus, University of California San Francisco Medical School and former assistant secretary of Health 1992-1997 "Consumer choice and quality scorecards have been the subject of an extraordinary amount of rhetoric in the health care field. Finally, Hanes, Greenlick, and their colleagues have done us the enormous service of providing a thoughtful, comprehensive, and balanced exploration of the real issues."
Bruce Vadeck, former HCFA administrator (1993-97) "The Oregon Scorecard Project and this book has, for the first time, brought together commonsense science and deep commitment to listen to the consumer and has produced new knowledge and insights in this complex area."
Clifton R. Gaus, former director of the Agency for Health Care Policy and Research, U.S. Department of Health and Human Services 1992-1996