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Class Acts: Service and Inequality in Luxury Hotels
Rachel Sherman
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Description for Class Acts: Service and Inequality in Luxury Hotels
Paperback. Goes behind the scenes in two urban luxury hotels to give a picture of the workers who care for and cater to wealthy guests. This work offers an analysis of what the luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. Num Pages: 373 pages, 2 line illustrations, 5 tables. BIC Classification: 1KBB; GTB; JFFT; JHM. Category: (P) Professional & Vocational. Dimension: 230 x 159 x 22. Weight in Grams: 510. Service and Inequality in Luxury Hotels. 373 pages, 2 line illustrations, 5 tables. Goes behind the scenes in two urban luxury hotels to give a picture of the workers who care for and cater to wealthy guests. This work offers an analysis of what the luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. Cateogry: (P) Professional & Vocational. BIC Classification: 1KBB; GTB; JFFT; JHM. Dimension: 230 x 159 x 22. Weight: 510.
In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including ... Read more
In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including ... Read more
Product Details
Publisher
University of California Press
Number of pages
373
Format
Paperback
Publication date
2007
Condition
New
Weight
510g
Number of Pages
373
Place of Publication
Berkerley, United States
ISBN
9780520247826
SKU
V9780520247826
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-1
About Rachel Sherman
Rachel Sherman is Assistant Professor in the Department of Sociology at Yale University.
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