Suzanne Gordon is an award-winning journalist. She has written, edited, or co-authored twenty books, including First Do No Harm, Beyond the Checklist, Life Support: Three Nurses on the Front Lines, and Caregiving: Readings in Knowledge, Practice, Ethics, and Politics. She is an adjunct professor in the school of nursing at McGill University. Gordon is a health-care commentator on Public Radio ... Read moreInternational's Marketplace and a popular lecturer on nursing and health care. Gordon has been published in the New York Times, Los Angeles Times, Boston Globe, American Prospect, Atlantic Monthly, Harpers Magazine. She has been a radio and TV commentator for CBS Radio and NPR's Marketplace. She lives in Arlington, Massachusetts. David L. Feldman, MD, is Senior VP and Chief Medical Officer at Hospitals Insurance Company. Michael Leonard, MD, is Managing Partner at Safe and Reliable Healthcare, Adjunct Professor of Medicine at Duke University, and a faculty member at the Institute for Healthcare Improvement. David L. Feldman, MD, is Senior VP and Chief Medical Officer at Hospitals Insurance Company. Show Less