‘A comprehensive text covering many aspects of communication and the effective use of interpersonal skills. Suitable for a wide range of students at both basic and post-basic levels of professional education.’ Senior Lecturer, University of Brighton ‘I particularly liked the plain language and explanations of the communication theories discussed in this book. I also liked the reflection boxes as ... Read moreI think that this will encourage students to think more about this process and engage with it, something that most students new to reflection struggle with.’ Lecturer, University of Huddersfield ‘This book provides a very good introduction to communication skills required at entry level. Students are trained within an inter-professional setting and the text provides them with the necessary underpinning knowledge to start developing their communication skill. The reflection sections are very useful to evaluate your own understanding.’ Senior Lecturer, London South Bank University ‘Please pass on my thanks to the authors for this excellent book. I particularly like the use of transactional analysis as a framework – students find it easy to grasp and powerful in assisting them to understand what happens when we communicate. Also the exercises and the encouragement to students to enhance their self-awareness through guided reflection. I look forward to incorporating the ideas into my teaching of communication skills.’ Lecturer, Robert Gordon University Show Less