6%OFF
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Brian D. Fitch
€ 46.99
€ 44.31
FREE Delivery in Ireland
Description for Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Paperback. Provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Num Pages: 152 pages. BIC Classification: JKSW1. Category: (G) General (US: Trade). Dimension: 155 x 229 x 13. Weight in Grams: 214.
Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behaviour Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behaviour Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Product Details
Format
Paperback
Publication date
2015
Publisher
SAGE Publications Inc
Condition
New
Number of Pages
152
Place of Publication
Thousand Oaks, United States
ISBN
9781506303376
SKU
V9781506303376
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
About Brian D. Fitch
Brian D. Fitch, PhD, is an adjunct professor of criminal justice at California State University, Fullerton. Dr. Fitch served for 34 years with the Los Angeles County Sheriff's Department before retiring as a lieutenant. He has worked assignments in field operations, narcotics, forgery and fraud, advanced officer training, professional development, custody, and correctional services. Dr. Fitch has trained more than ... Read more
Reviews for Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Law Enforcement Interpersonal Communication and Conflict Management would be a great addition to the law enforcement officer's toolbox. The guidelines presented in the IMPACT Model are presented in clear language that can be easily applied to the officer's daily encounters. It would be a valuable addition to many classes including policing, interviewing, or community policing. This book is ... Read more