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9%OFFKiran Mirchandani - Phone Clones: Authenticity Work in the Transnational Service Economy - 9780801477676 - V9780801477676
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Phone Clones: Authenticity Work in the Transnational Service Economy

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Description for Phone Clones: Authenticity Work in the Transnational Service Economy Paperback. Num Pages: 192 pages, 10, 5 black & white halftones, 5 charts. BIC Classification: JHBL. Category: (G) General (US: Trade). Dimension: 227 x 154 x 13. Weight in Grams: 270.

Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.

As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers ... Read more

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Product Details

Publisher
Cornell University Press United States
Number of pages
192
Format
Paperback
Publication date
2012
Condition
New
Number of Pages
192
Place of Publication
New York, United States
ISBN
9780801477676
SKU
V9780801477676
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-1

About Kiran Mirchandani
Kiran Mirchandani is Associate Professor in the Ontario Institute for Studies in Education at the University of Toronto. She is the coauthor of Criminalizing Race, Criminalizing Poverty and coeditor of The Future of Lifelong Learning and Work.

Reviews for Phone Clones: Authenticity Work in the Transnational Service Economy
Phone Clones is, overall, a delight to read. It draws from a refreshing compilation of ethnographic materials, such as scribbles from workers' notes in training sessions, which are quire revealing of their internalization—and resistance against—the authenticity project. Mirchandani interweaves perspectives from diverse fields and intellectual traditions, engaging both theoretical and empirical sources, to provide a captivating adventure for the audience. ... Read more

Goodreads reviews for Phone Clones: Authenticity Work in the Transnational Service Economy


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