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The New Bureaucracy. Quality Assurance and Its Critics.
Max Travers
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Description for The New Bureaucracy. Quality Assurance and Its Critics.
Paperback. This study, by a qualitative sociologist, uses interpretive methods to examine the impact of auditing and inspection on professional work in schools, hospitals, local government and the police and provides a true sense of what is practically involved in the work of counting, measuring and managing quality. Num Pages: 208 pages. BIC Classification: JPQB. Category: (P) Professional & Vocational. Dimension: 234 x 156. .
There has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of regulation from the inside. Based on interviews with inspectors, quality assurance managers, and auditors, as well as with professionals struggling with red tape, it offers a critical and insightful account of organisational change. The author includes vivid accounts of how quality assurance procedures and systems work in practice, conveying a sense of what ... Read more
There has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of regulation from the inside. Based on interviews with inspectors, quality assurance managers, and auditors, as well as with professionals struggling with red tape, it offers a critical and insightful account of organisational change. The author includes vivid accounts of how quality assurance procedures and systems work in practice, conveying a sense of what ... Read more
Product Details
Format
Paperback
Publication date
2007
Publisher
Policy Press United Kingdom
Number of pages
208
Condition
New
Number of Pages
208
Place of Publication
Bristol, United Kingdom
ISBN
9781861349279
SKU
V9781861349279
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Max Travers
Max Travers is a lecturer in sociology at the University of Tasmania, Australia.
Reviews for The New Bureaucracy. Quality Assurance and Its Critics.
"Travers presents an unbiased overview of the tension between professions and the state over the claim that quality improvement will result from quantitative measurement. The book has international implications for those who may be influenced by the optimistic assertions of quality assurance proponents but lack an understanding of the stresses that develop when quality assurance measures are implemented." Carolyn L. ... Read more