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Performance Measurement
Harry P Hatry
€ 53.99
€ 51.61
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Description for Performance Measurement
Paperback. Series: Urban Institute Press. Num Pages: 342 pages, illustrations. BIC Classification: JPQB; RPC. Category: (G) General (US: Trade). Dimension: 278 x 216 x 12. Weight in Grams: 862.
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the ... Read more
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the ... Read more
Product Details
Format
Paperback
Publication date
2007
Publisher
Rowman & Littlefield Publishers United States
Number of pages
342
Condition
New
Series
Urban Institute Press
Number of Pages
342
Place of Publication
, United States
ISBN
9780877667346
SKU
V9780877667346
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
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