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The Consumer in Public Services
Richard Simmons
€ 40.99
€ 38.45
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Description for The Consumer in Public Services
Paperback. Challenges stereotypes about the 'consumer as chooser'. This book shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. It critiques established assumptions surrounding citizenship and consumption. Editor(s): Simmons, Richard; Powell, Martin A.; Greener, Ian. Num Pages: 304 pages, Illustrations. BIC Classification: JPP. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 232 x 155 x 21. Weight in Grams: 476.
This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, "The consumer in public services" critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is ... Read more
This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, "The consumer in public services" critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is ... Read more
Product Details
Publisher
Policy Press United Kingdom
Number of pages
304
Format
Paperback
Publication date
2009
Condition
New
Weight
475g
Number of Pages
304
Place of Publication
Bristol, United Kingdom
ISBN
9781847421807
SKU
V9781847421807
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Richard Simmons
Richard Simmons is Lecturer in Social Policy at the University of Stirling, Scotland. His research focuses on the governance and delivery of public services, especially in the application of user perspectives. Martin Powell is Professor of Health and Social Policy at the Health Services Management Centre, University of Birmingham. His research interests include welfare theory, policy evaluation and health policy. ... Read more
Reviews for The Consumer in Public Services
"Drawing on cutting edge research, this book brings together an impressive list of contributors to unpack a deceptively simple idea. A must for anyone interested in the future of public services." Marilyn Taylor, Professor of Urban Governance and Regeneration, University of the West of England