`This book is already an established and highly regarded text in its field. This revised version further strengthens its comprehensiveness, quality and relevance for aspiring and practising public managers.' - John Alford, Australia and New Zealand School of Government, co-author of `Rethinking Public Service Delivery' `Countries around the world are wrestling with complex budgetary and ... Read morepolitical challenges related to the effective and efficient delivery of public services to the citizenry. Consequently, this new book, Public Management and Governance, edited by Tony Bovaird and Elke Loeffler will be especially welcomed by public managers, policymakers, and scholars interested in the improvement of the public services. The book is a terrific resource for classroom use, public management reform, and future scholarship on the changing public services.' - Steven Rathgeb Smith, George Washington University and Director, American Society of Public Administration (ASPA), USA `This book provides essential reading for those interesting in transforming our public services. The challenges are great and this book helps us think through what needs to change. We need to understand better what works and the debates and evidence reviewed in this book take us a long way down that path.' - Gerry Stoker, University of Southampton, UK and University of Canberra, Australia Show Less