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Systems Thinking in the Public Sector
John Seddon
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Description for Systems Thinking in the Public Sector
Paperback. .
The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to ... Read more
The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to ... Read more
Product Details
Publisher
Triarchy Press United Kingdom
Number of pages
224
Format
Paperback
Publication date
2008
Condition
New
Number of Pages
224
Place of Publication
Bridport, United Kingdom
ISBN
9780955008184
SKU
V9780955008184
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-5
About John Seddon
John Seddon is visiting professor at The University of Hull Business School and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale. John has been a long-term critic of the UK's public-sector 'reform programme', arguing that reforms (targets and other specifications) make performance worse. He has repeatedly attacked current management ... Read more
Reviews for Systems Thinking in the Public Sector
"Systems Thinking in the Public Sector ... is an extraordinary insight into why, at the end of each month, millions of us are left wondering where on earth all the money taken from us in tax has gone." "The argument compellingly made in this book by John Seddon is that the Government has designed failure into almost everything it does ... Read more