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Paperback. Improve communication skills and watch productivity soar! In today's fast-paced, sound byte world, effective communication is still the foundation of organization success. Clear communication helps to develop interpersonal understanding and enhances a person's ability to understand and solve complicated problems. Num Pages: 64 pages, black & white illustrations. BIC Classification: GTC; KJP. Category: (P) Professional & Vocational. Dimension: 212 x 281 x 4. Weight in Grams: 190.
- Format
- Paperback
- Publication date
- 1997
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 64
- Condition
- New
- SKU
- V9780787909024
- ISBN
- 9780787909024
Paperback
Condition: New
€ 22.12
€ 22.12
Hardcover. This dictionary contains terms and definitions for the field of conflict resolution. Editor(s): Yarn, Douglas H. Num Pages: 576 pages, black & white illustrations. BIC Classification: CBD; GTJ; JM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 239 x 183 x 42. Weight in Grams: 952.
- Format
- Hardback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st
- Number of pages
- 576
- Condition
- New
- SKU
- V9780787946791
- ISBN
- 9780787946791
Hardback
Condition: New
€ 91.75
€ 91.75
Paperback. A hands-on resource for teaching peace-building skills to community leaders worldwide. It is designed as a take-home resource to support workshop participants as they return to their communties and apply their mediation skills and share their insights with others. Num Pages: 160 pages, Ill. BIC Classification: GTJ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 278 x 210 x 9. Weight in Grams: 375.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 160
- Condition
- New
- SKU
- V9780787947996
- ISBN
- 9780787947996
Paperback
Condition: New
€ 27.99€ 23.11
€ 27.99
€ 23.11
Hardcover. Using the narrative structure method in mediation practice to move people in conflict from stubbornness, hostility, fear to openness, collaboration, and forgiveness, this book focuses on the transformative power of stories. Its case studies include the perspectives of all the parties in conflict and cover a wide range of conflicts and disputes. Series: Psychology S. Num Pages: 240 pages, Ill. BIC Classification: GTJ; JMJ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 238 x 161 x 21. Weight in Grams: 448.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 240
- Condition
- New
- SKU
- V9780787950606
- ISBN
- 9780787950606
Hardback
Condition: New
€ 63.00
€ 63.00
Hardcover. At last--the definitive one-stop guide for anyone who wants to know what mediation is and how it works. The Mediation Field Guide is a comprehensive primer that is filled with practical strategies for elevating conflict resolution to a process that can effectively resolve business, personal, community, and institutional disputes on multiple levels. Num Pages: 352 pages, , black & white illustrations. BIC Classification: GTJ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 238 x 162 x 27. Weight in Grams: 664.
- Format
- Hardback
- Publication date
- 2001
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 352
- Condition
- New
- SKU
- V9780787955717
- ISBN
- 9780787955717
Hardback
Condition: New
€ 56.99
€ 56.99
Hardcover. The authors show the potential of online mediation and reveal how it is being used to settle insurance claims, consumer complaints and disputes, business-to-business conflicts, employment discrimination, harassment and other workplace disputes, and other online and offline conflicts. Num Pages: 240 pages, Ill. BIC Classification: GTJ; KJE; KJP; UBJ; UBL; UDB. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 236 x 160 x 21. Weight in Grams: 468.
- Format
- Hardback
- Publication date
- 2001
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 240
- Condition
- New
- SKU
- V9780787956769
- ISBN
- 9780787956769
Hardback
Condition: New
€ 51.25
€ 51.25
Paperback. Written by a pioneer in the field, this work is a comprehensive guide to building a career in mediation. Num Pages: 320 pages. BIC Classification: GTJ; KNXB. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 238 x 204 x 20. Weight in Grams: 679.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 320
- Condition
- New
- SKU
- V9780787957032
- ISBN
- 9780787957032
Paperback
Condition: New
€ 62.79
€ 62.79
Paperback. Offers instructions for handling large and small public controversies, from national to the community level. This book includes ten principles to manage conflict; a framework with step-by-step procedures; seven illustrative case examples; and advice on methods for collecting information, conducting interviews, and analyzing a conflict situation. Num Pages: 320 pages, Ill. BIC Classification: GTJ; KNXB. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 231 x 154 x 22. Weight in Grams: 415.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 320
- Condition
- New
- SKU
- V9780787957421
- ISBN
- 9780787957421
Paperback
Condition: New
€ 66.45
€ 66.45
Paperback. This fascinating and instructive book offers about a revealing, blow-by-blow description of secret, headline-making negotiations in the Mideast, Korea, Africa, and Bosnia, as well as an invaluable guide to conducting such a difficult process of tremendous practical application to a wide variety of conflict resolution professionals. Num Pages: 368 pages, 12 tables; 18 graphs; 4 maps. BIC Classification: 1DVWYB; 1FB; 1FPK; 1H; GTJ. Category: (P) Professional & Vocational. Dimension: 235 x 193 x 21. Weight in Grams: 654.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 368
- Condition
- New
- SKU
- V9780787957438
- ISBN
- 9780787957438
Paperback
Condition: New
€ 68.98
€ 68.98
Hardcover. Provides a step-by-step guide for dealing with difficult, deep rooted, potentially violent disputes in foreign countries. This volume also includes contributions from John Paul Lederach, an eminent educator and practitioner, and more than thirty of his most experienced colleagues. Editor(s): Lederach, John Paul; Jenner, Janice Moomaw. Num Pages: 352 pages, black & white illustrations. BIC Classification: GTJ; JPS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 237 x 162 x 29. Weight in Grams: 618.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Number of pages
- 352
- Condition
- New
- SKU
- V9780787958794
- ISBN
- 9780787958794
Hardback
Condition: New
€ 66.45
€ 66.45
Paperback. Talks about international negotiation, looking at the complex international community. Editor(s): Kremenyuk, Victor A. Num Pages: 592 pages, Ill. BIC Classification: GTJ; KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 190 x 234 x 32. Weight in Grams: 1024.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 2nd Edition
- Number of pages
- 592
- Condition
- New
- SKU
- V9780787958862
- ISBN
- 9780787958862
Paperback
Condition: New
€ 95.56
€ 95.56
Paperback. This revised and updated edition explores negotiation in situations where unacknowledged inequities may unfairly influence the outcome. Ten methods of dealing with inequalities and diversities open the mind and balance the process. This should be a useful book for healthcare professionals. Num Pages: 416 pages, Ill. BIC Classification: GTJ; JKSN2. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 230 x 151 x 27. Weight in Grams: 540.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 2nd Edition
- Number of pages
- 416
- Condition
- New
- SKU
- V9780787959371
- ISBN
- 9780787959371
Paperback
Condition: New
€ 77.78
€ 77.78
Paperback. Includes an array of strategies for identifying and managing conflict between individuals, within a department, and between departments. This book shows how to turn conflicts into problems to be solved. It offers approaches academic administrators can use to analyze conflicts and design effective interventions. Series: Jossey-Bass Academic Administrator's Guide Books. Num Pages: 128 pages, black & white illustrations. BIC Classification: GTJ; JNK; KJMV2. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 231 x 152 x 8. Weight in Grams: 168.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 128
- Condition
- New
- SKU
- V9780787960537
- ISBN
- 9780787960537
Paperback
Condition: New
€ 34.79
€ 34.79
Paperback. Includes a leader's manual and participant's workbook which presents proven interactive techniques and specific teaching tools for instituting systems of organizational conflict resolution. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques. Num Pages: 320 pages, Ill. BIC Classification: GTJ; JNU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 275 x 210 x 23. Weight in Grams: 926.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 320
- Condition
- New
- SKU
- V9780787960773
- ISBN
- 9780787960773
Paperback
Condition: New
€ 66.45
€ 66.45
Hardcover. Serves as a guide on how to incorporate a powerful form of scholarship into academic settings. This book presents a model of Community-Based Research (CBR) that engages community members with students and faculty in the course of their academic work. Num Pages: 304 pages, Illustrations. BIC Classification: GPS; JNM. Category: (P) Professional & Vocational. Dimension: 231 x 163 x 24. Weight in Grams: 518.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 304
- Condition
- New
- SKU
- V9780787962050
- ISBN
- 9780787962050
Hardback
Condition: New
€ 50.02
€ 50.02
Paperback. Illuminates the origins, purposes, and features of portraiture, a method of inquiry that shares some of the features of other qualitative research methods such as ethnography, case study, and narrative placing it within the larger discourse on social science inquiry and mapping it onto the broader terrain of qualitative research. Num Pages: 306 pages, illustrations. BIC Classification: GPS; JHBC. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 234 x 192 x 17. Weight in Grams: 596.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United States
- Edition
- New ed
- Number of pages
- 306
- Condition
- New
- SKU
- V9780787962425
- ISBN
- 9780787962425
Paperback
Condition: New
€ 36.18
€ 36.18
Hardcover. In our global society, conflicts abound in personal, business, government, and international settings. These conflicts are complicated by layers of miscommunication, cultural misunderstandings, and different ways of looking at the world. This book shows how fluency with culture and conflict can be learned through attention and practice. Num Pages: 352 pages, black & white illustrations. BIC Classification: GTJ; JFSL1. Category: (P) Professional & Vocational. Dimension: 235 x 160 x 28. Weight in Grams: 678.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 352
- Condition
- New
- SKU
- V9780787964313
- ISBN
- 9780787964313
Hardback
Condition: New
€ 49.98
€ 49.98
Hardcover. Presents examples as well as methods and tools for integrating systems of dispute resolution into standard corporate procedures. This book investigates how the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships, and race, age, and gender discrimination complaints. Num Pages: 432 pages, Illustrations. BIC Classification: GTJ; KJMV2. Category: (P) Professional & Vocational. Dimension: 238 x 161 x 33. Weight in Grams: 720.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 432
- Condition
- New
- SKU
- V9780787964344
- ISBN
- 9780787964344
Hardback
Condition: New
€ 79.10
€ 79.10
Hardcover. Seeks to enhance prospects for coexistence and break the destructive cycles of intergroup violence. This book offers a different perspective grounded in research and outlines the lessons learned from numerous war-torn societies. It addresses the problems that the people of devastated nations face when the conflict subsides. Editor(s): Chayes, Antonia; Minow, Martha L. Num Pages: 384 pages, black & white illustrations. BIC Classification: GTJ. Category: (P) Professional & Vocational. Dimension: 231 x 159 x 31. Weight in Grams: 738.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 384
- Condition
- New
- SKU
- V9780787965778
- ISBN
- 9780787965778
Hardback
Condition: New
€ 57.14
€ 57.14
Hardcover. Aims to help physicians and other health care professionals improve their communication skills with patients and their family members. Num Pages: 192 pages, black & white illustrations. BIC Classification: GTC; MB; MJT. Category: (P) Professional & Vocational. Dimension: 232 x 159 x 17. Weight in Grams: 372.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 192
- Condition
- New
- SKU
- V9780787966546
- ISBN
- 9780787966546
Hardback
Condition: New
€ 62.59
€ 62.59