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Making Customer Satisfaction Happen
R. M. McNealy
€ 126.09
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Description for Making Customer Satisfaction Happen
Hardback. Offers the focus for an organisation's Total Quality Management process; the achievement of 'world-class' customer satisfaction. This book draws from actual case studies of world leading companies. Num Pages: 204 pages, biography. BIC Classification: KJSU; TGB. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 12. Weight in Grams: 476.
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Product Details
Format
Hardback
Publication date
1994
Publisher
Chapman and Hall United Kingdom
Number of pages
204
Condition
New
Number of Pages
192
Place of Publication
London, United Kingdom
ISBN
9780412589201
SKU
V9780412589201
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
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