.png){kind=logo}
Stock image for illustration purposes only - book cover, edition or condition may vary.
Making Customer Satisfaction Happen
R. M. McNealy
€ 129.17
FREE Delivery in Ireland
Description for Making Customer Satisfaction Happen
paperback. Offers the focus for an organisation's Total Quality Management process; the achievement of 'world-class' customer satisfaction. This book draws from actual case studies of leading companies. Num Pages: 204 pages, biography. BIC Classification: KJSU; TGB. Category: (P) Professional & Vocational. Dimension: 158 x 323 x 19. Weight in Grams: 336.
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Product Details
Format
Paperback
Publication date
1996
Publisher
Springer United Kingdom
Number of pages
204
Condition
New
Number of Pages
192
Place of Publication
London, United Kingdom
ISBN
9780412786303
SKU
V9780412786303
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
Reviews for Making Customer Satisfaction Happen