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A Hotel Manager´s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction
Vincent P. Magnini
€ 107.76
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Description for A Hotel Manager´s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction
Paperback. .
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page-a useful feature for busy managers.
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page-a useful feature for busy managers.
Product Details
Publisher
Apple Academic Press Inc. Canada
Number of pages
230
Format
Paperback
Publication date
2015
Condition
New
Weight
365g
Number of Pages
256
Place of Publication
Oakville, Canada
ISBN
9781771883481
SKU
V9781771883481
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-8
Reviews for A Hotel Manager´s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction
This is a handy book that deserves a spot on any hotel manager's bookshelf. It is loaded with practical and clever recommendations that, if implemented, will result, simply and clearly, in better run hotels. Experienced and new managers alike will find the book's well-organized and clearly explained recommendations provide a must-do list of strategies, tactics, and training tools that will ... Read more