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Self-Service in the Internet Age: Expectations and Experiences (Computer Supported Cooperative Work)
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Description for Self-Service in the Internet Age: Expectations and Experiences (Computer Supported Cooperative Work)
Hardcover. This book focuses on an aspect of eCommerce that has not been researched - the role the Internet plays in transforming the relationship between companies and customers. It provides a ground-breaking, time sensitive contribution to the literature in eCommerce. Editor(s): Oliver, David; Livermore, Celia Romm; Sudweeks, Fay. Series: Computer Supported Cooperative Work. Num Pages: 276 pages, 1, black & white illustrations. BIC Classification: PDR. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 234 x 156 x 17. Weight in Grams: 544.
Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls. Not only is this current book about doing something, but it also aims to present insights into how electronic commerce impacts upon the lives of everyday people; in other words, how electronic commerce is received, as well as how it is ‘done’. Accessing the Internet on a regular basis has become an established activity for many ... Read more
Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls. Not only is this current book about doing something, but it also aims to present insights into how electronic commerce impacts upon the lives of everyday people; in other words, how electronic commerce is received, as well as how it is ‘done’. Accessing the Internet on a regular basis has become an established activity for many ... Read more
Product Details
Format
Hardback
Publication date
2008
Publisher
Springer
Number of pages
292
Condition
New
Series
Computer Supported Cooperative Work
Number of Pages
276
Place of Publication
England, United Kingdom
ISBN
9781848002067
SKU
V9781848002067
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
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