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Business Relationship Manager: Careers in IT service management
Ernest Brewster
€ 26.99
€ 24.30
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Description for Business Relationship Manager: Careers in IT service management
Paperback. Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails. Series: BCS Guides to IT Roles. Num Pages: 190 pages, black & white illustrations. BIC Classification: KJM; KJWF; UB. Category: (P) Professional & Vocational. Dimension: 198 x 131 x 10. Weight in Grams: 214.
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Product Details
Publisher
BCS Learning & Development Limited
Format
Paperback
Publication date
2014
Series
BCS Guides to IT Roles
Condition
New
Number of Pages
190
Place of Publication
Swindon, United Kingdom
ISBN
9781780172507
SKU
V9781780172507
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-1
About Ernest Brewster
Ernest Brewster has over thirty years’ experience in IT, including twenty years as a senior manager in various public sector organisations, latterly as Head of IT at Fife Council, one of Scotland’s largest local authorities with an estate of over 15,000 personal computers and a network linking several hundred separate sites. A long-time champion of ITIL service management with a ... Read more
Reviews for Business Relationship Manager: Careers in IT service management
This is the definitive guide to business relationship management for all IT and business professionals. It takes some keynotes from ITIL and SFIA but plays a symphony in the depth and coverage of the human role in the context of process, systems, methods and technological change.
Brian Scott MBCS
Brian Scott MBCS