In this guide to doing the right thing, Lee presents a self-help approach to solving hard-edged problems. The key to effective leadership, he argues, is "principled conduct under pressure"—in short, courage. While courage is hardly the one-size-fits-all magic bullet that Lee envisions, much of his advice is valuable, particularly that dealing with communication, the thorniest management issue of all. The ... Read morebook is built around extended anecdotes about executives facing tough personnel decisions and having to confront their habits of "avoidant communication," and Lee's reconstructed dialogue is engaging, realistic and instructive. He also offers periodic references to his own, genuinely inspiring transition from myopic, alienated wimp to successful executive, lawyer, executive coach, consultant and bestselling novelist (China Boy, etc.). Granted, this business book has many of the problems typical of the genre: the constant invoking of the book's title, whether or not relevant to the point being made; the regular introduction of acronymed concepts and clumsy coinages; the inspirational speeches and the occasional royal we phrasing ("We now see the difference between high, medium and low core values"). But any book that offers a road map to handling unpleasant workplace conversations is welcome—even if the choices in your everyday life don't require as much courage as in Lee's scenarios. (Feb.) (Publishers Weekly, December 12, 2005) Show Less