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Total Quality Management in Human Service Organizations
Lawrence L. Martin
€ 4.99
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Description for Total Quality Management in Human Service Organizations
Paperback. Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners. Series: Sage Human Services Guides. Num Pages: 112 pages, 1, black & white illustrations. BIC Classification: JFF; KJMV2. Category: (P) Professional & Vocational. Dimension: 141 x 216 x 8. Weight in Grams: 170. Clean copy with minor shelf wear. Small stain to bottom corner of pages. Remains a very good copy
Now that business, government, and other fields are embracing Total Quality Management (TQM) as their management philosphy, TQM may also hold the solution for problems that exist in human services organizations today. After a brief history of TQM, the author discusses the philosophy of management, quality as an organizational goal, the challenges of determining an organization′s customers, and collecting and using customer quality data. He also describes how to achieve quality improvement through teamwork and shows how to use brainstorming, cause and effect diagrams, check sheets, and pareto analysis. Among the other topics examined are contractor involvement, ... Read more
Now that business, government, and other fields are embracing Total Quality Management (TQM) as their management philosphy, TQM may also hold the solution for problems that exist in human services organizations today. After a brief history of TQM, the author discusses the philosophy of management, quality as an organizational goal, the challenges of determining an organization′s customers, and collecting and using customer quality data. He also describes how to achieve quality improvement through teamwork and shows how to use brainstorming, cause and effect diagrams, check sheets, and pareto analysis. Among the other topics examined are contractor involvement, ... Read more
Product Details
Format
Paperback
Publication date
1993
Publisher
SAGE Publications Inc
Condition
Used, Very Good
Series
Sage Human Services Guides
Number of Pages
112
Place of Publication
Thousand Oaks, United States
ISBN
9780803949508
SKU
KMK0006882
Shipping Time
Usually ships in 2 to 4 working days
Ref
99-1
About Lawrence L. Martin
Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over ... Read more
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