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Global Call Center Employees in India
Mayank Kumar Golpelwar
€ 66.01
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Description for Global Call Center Employees in India
Paperback. Series: Internationale Wirtschaftspartner. Num Pages: 234 pages, 6 black & white illustrations, 23 black & white tables, biography. BIC Classification: KJMV2; KJQ. Category: (P) Professional & Vocational. Dimension: 212 x 148 x 17. Weight in Grams: 326.
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.
Product Details
Format
Paperback
Publication date
2015
Publisher
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
Number of pages
234
Condition
New
Series
Internationale Wirtschaftspartner
Number of Pages
214
Place of Publication
, Germany
ISBN
9783658118662
SKU
V9783658118662
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Mayank Kumar Golpelwar
Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.
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