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Business Relationship Management and Marketing: Mastering Business Markets
Michael Kleinaltenkamp (Ed.)
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Description for Business Relationship Management and Marketing: Mastering Business Markets
Hardcover. Business Relationship Management and Marketing Editor(s): Kleinaltenkamp, Michael; Plinke, Wulff; Geiger, Ingmar; Jacob, Frank; Sollner, Albrecht. Series: Springer Texts in Business and Economics. Num Pages: 338 pages, 85 black & white illustrations, biography. BIC Classification: KJC; KJMV7; KJSM. Category: (P) Professional & Vocational. Dimension: 241 x 163 x 24. Weight in Grams: 660.
Relationship management, key account management and customer orientation are concepts that have become central to modern management. This book is dedicated to illustrating and reflecting these concepts and their corresponding methods and instruments in depth. It is thereby focused on the business-to-business realm and equally applies to traditional industrial markets as well as to business-to-business services. Contributions include state-of-the-art research results that are conveyed in a comprehensible fashion to be applied in both executive education as well as in practice.
Relationship management, key account management and customer orientation are concepts that have become central to modern management. This book is dedicated to illustrating and reflecting these concepts and their corresponding methods and instruments in depth. It is thereby focused on the business-to-business realm and equally applies to traditional industrial markets as well as to business-to-business services. Contributions include state-of-the-art research results that are conveyed in a comprehensible fashion to be applied in both executive education as well as in practice.
Product Details
Publisher
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Format
Hardback
Publication date
2014
Series
Springer Texts in Business and Economics
Condition
New
Weight
659g
Number of Pages
338
Place of Publication
Berlin, Germany
ISBN
9783662438558
SKU
V9783662438558
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Michael Kleinaltenkamp (Ed.)
Michael Kleinaltenkamp is full professor of business and services marketing at Freie Universität Berlin. He is joint program director of the Executive Master of Business Marketing and the China-Europe Executive Master of Business Marketing programs. His research interests include business-to-business marketing and services marketing. Wulff Plinke is the founding dean of the European School of Management and Technology ... Read more
Reviews for Business Relationship Management and Marketing: Mastering Business Markets
“This is a well-timed book for practising professionals and budding researchers. Although the book is a compilation of research papers, it covers all the important aspects and is a good read for clear understanding of concepts. The book is a compilation of nine individual research papers separated into three parts, maintaining a proper flow on the topic with each subsequent ... Read more