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20%OFFChristine Porath - Mastering Civility: A Manifesto for the Workplace - 9781478947899 - V9781478947899
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Mastering Civility: A Manifesto for the Workplace

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Description for Mastering Civility: A Manifesto for the Workplace Paperback. From the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility. Num Pages: 240 pages. BIC Classification: KJC; KJD. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 140 x 272 x 17. Weight in Grams: 242.

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line.

In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed ... Read more

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Product Details

Format
Paperback
Publication date
2016
Publisher
Little, Brown & Company
Condition
New
Number of Pages
240
Place of Publication
New York, United States
ISBN
9781478947899
SKU
V9781478947899
Shipping Time
Usually ships in 5 to 9 working days
Ref
99-99

About Christine Porath
Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.

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