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Business & management
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Business & management
Hardback. A resource for providing learning, training and development within contact centres. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. It addresses the key areas of training call centre staff. Num Pages: 336 pages, Illustrations. BIC Classification: KJMV2; KJSU. Category: (P) Professional & Vocational. Dimension: 246 x 163 x 29. Weight in Grams: 734.
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 336
- Format
- Hardback
- Publication date
- 2008
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780749450885
- ISBN
- 9780749450885
Hardback
Condition: New
€ 59.06€ 58.58
€ 59.06
€ 58.58
Paperback. Suitable for professional trainers, this title provides both thought-provoking questions and stimulating answers to the key factors in HR development. It also provides core information needed by professional students. Editor(s): Wilson, John P. Num Pages: 536 pages, Illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 242 x 171 x 30. Weight in Grams: 904.
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 536
- Format
- Paperback
- Publication date
- 2012
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9780749461065
- ISBN
- 9780749461065
Paperback
Condition: New
€ 53.17
€ 53.17
Paperback. .
- Publisher
- MIT Press Ltd United States
- Number of pages
- 192
- Format
- Paperback
- Publication date
- 2011
- Edition
- 34507th
- Condition
- New
- SKU
- V9780262516792
- ISBN
- 9780262516792
Paperback
Condition: New
€ 20.99€ 16.79
€ 20.99
€ 16.79
Paperback. Editor(s): Greene, Mark. Series: Faith at Work. Num Pages: 192 pages. BIC Classification: HRCV; KJWX. Category: (G) General (US: Trade). Dimension: 215 x 138 x 14. Weight in Grams: 260.
- Publisher
- Inter-Varsity Press United Kingdom
- Number of pages
- 192
- Format
- Paperback
- Publication date
- 2011
- Condition
- New
- SKU
- V9781844745579
- ISBN
- 9781844745579
Paperback
Condition: New
€ 14.99€ 12.54
€ 14.99
€ 12.54
Paperback. This text shows how to integrate all activities in project management to control, develop and operate a business system. It provides case examples, presenting proven experiences from leading international companies. Num Pages: 430 pages, bibliography, index. BIC Classification: KJMP. Category: (P) Professional & Vocational. Dimension: 234 x 148 x 27. Weight in Grams: 958.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 430
- Condition
- New
- SKU
- V9781860583414
- ISBN
- 9781860583414
Paperback
Condition: New
€ 143.71
€ 143.71
Hardback. The capitalist model was developed in the 19th century and recent events have shown the difficulties of adapting this to the demands of the 21st century, in which human and social capital are of far greater importance than physical capital. Num Pages: 296 pages, index. BIC Classification: KCLF; KCS; KJG. Category: (P) Professional & Vocational. Dimension: 236 x 158 x 22. Weight in Grams: 644.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 296
- Condition
- New
- SKU
- V9780470853146
- ISBN
- 9780470853146
Hardback
Condition: New
€ 40.99€ 31.69
€ 40.99
€ 31.69
Paperback. Num Pages: 238 pages. BIC Classification: CFB; CFF; CFGA; KJP. Category: (G) General (US: Trade). Dimension: 205 x 135 x 24. Weight in Grams: 244.
- Format
- Paperback
- Publication date
- 2015
- Publisher
- Avery
- Edition
- Reprint
- Condition
- New
- SKU
- V9781592409471
- ISBN
- 9781592409471
Paperback
Condition: New
€ 23.99€ 17.97
€ 23.99
€ 17.97
Paperback. High Involvement Innovation is concerned with the creation of an environment in which the workforce as a whole can contribute their creativity and experience to help build a culture of continuous innovation. Num Pages: 256 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 229 x 157 x 17. Weight in Grams: 412.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 256
- Condition
- New
- SKU
- V9780470847077
- ISBN
- 9780470847077
Paperback
Condition: New
€ 71.45
€ 71.45
Paperback. The third edition of Ethics in Finance presents an authoritative and wide-ranging examination of the major ethical issues in finance. This new edition has been expanded and thoroughly updated with extensive coverage of the recent financial crisis and the very latest developments within the financial world. Series: Foundations of Business Ethics. Num Pages: 296 pages. BIC Classification: KFF; KJG. Category: (P) Professional & Vocational. Dimension: 230 x 157 x 14. Weight in Grams: 386.
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 296
- Format
- Paperback
- Publication date
- 2014
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9781118615829
- ISBN
- 9781118615829
Paperback
Condition: New
€ 49.71
€ 49.71
Hardcover. Ethics in Finance is a ground-breaking work in the emerging field of finance ethics. Beginning with examples of the scandals that have shaken public confidence in the ethics of Wall Street, this book explains the need for ethics in the personal conduct of finance professionals and the operation of financial markets and institutions. Series: Robert W. Kolb Series. Num Pages: 592 pages, Illustrations. BIC Classification: KFF; KJG. Category: (P) Professional & Vocational. Dimension: 258 x 184 x 45. Weight in Grams: 1214.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 592
- Condition
- New
- SKU
- V9780470499160
- ISBN
- 9780470499160
Hardback
Condition: New
€ 94.52€ 79.10
€ 94.52
€ 79.10
Paperback. This primer is intended to satisfy the demand for a succinct, technical reference on coastal zone resources management, and is aimed at both students taking courses in coastal management and/or marine conservation, and practitioners in these fields. Num Pages: 144 pages, 12. BIC Classification: KJM; RNF; TQ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 243 x 174 x 9. Weight in Grams: 326.
- Format
- Paperback
- Publication date
- 1998
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 144
- Condition
- New
- SKU
- V9780632049554
- ISBN
- 9780632049554
Paperback
Condition: New
€ 108.15
€ 108.15
Hardcover. What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15. Num Pages: 336 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 237 x 163 x 30. Weight in Grams: 556.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 336
- Format
- Hardback
- Publication date
- 2008
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470196120
- ISBN
- 9780470196120
Hardback
Condition: New
€ 31.99€ 24.88
€ 31.99
€ 24.88
Hardcover. A shortand outline for many words in the English language. This title contains 26,098 words most commonly used in notation with their official shorthand outlines. It also includes words that are frequently used in such fields as medicine, law, engineering, chemistry, and others. It contains 2,604 proper names and geographic expressions. Num Pages: 320 pages, illustrations. BIC Classification: KJWS. Category: (P) Professional & Vocational. Dimension: 210 x 149 x 19. Weight in Grams: 468.
- Publisher
- McGraw-Hill Professional
- Format
- Hardback
- Publication date
- 1955
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780070245488
- ISBN
- 9780070245488
Hardback
Condition: New
€ 23.99€ 17.70
€ 23.99
€ 17.70
Paperback. In this work, the authors show how to identify opportunities for alliances, and then go through an eight-step roadmap for setting up and managing them effectively. They include a "best practices" section, covering European, Asian and Latin-American alliances. Series: Strategy & Business Books. Num Pages: 208 pages, black & white illustrations. BIC Classification: KJC; KJN. Category: (P) Professional & Vocational. Dimension: 232 x 194 x 11. Weight in Grams: 372.
- Format
- Paperback
- Publication date
- 1998
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 208
- Condition
- New
- SKU
- V9780787943264
- ISBN
- 9780787943264
Paperback
Condition: New
€ 41.99€ 32.68
€ 41.99
€ 32.68
Hardback.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- Edward Elgar Publishing Ltd
- Number of pages
- 336
- Condition
- New
- SKU
- V9781781006825
- ISBN
- 9781781006825
Hardback
Condition: New
€ 156.31
€ 156.31
Hardcover.
Overcome ERM implementation challenges by taking cues from leading global organizations
Implementing Enterprise Risk Management is a practical guide to establishing an effective ERM system by applying best practices at a granular level. Series: Robert W. Kolb Series. Num Pages: 688 pages, black & white illustrations, black & white tables. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Dimension: 261 x 180 x 39. Weight in Grams: 1298.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2014
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118691960
- ISBN
- 9781118691960
Hardback
Condition: New
€ 109.48
€ 109.48
Paperback. A brief introduction to organizational behavior (OB) that tackles the issues facing today's managers, such as diversity, total quality management, ethics and the global marketplace. It uses a unique managerial perspective to explore how a manager uses OB insights in the workplace. Num Pages: 400 pages, Illustrations. BIC Classification: KJU. Category: (P) Professional & Vocational. Dimension: 236 x 193 x 23. Weight in Grams: 708.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 400
- Condition
- New
- SKU
- V9780471391821
- ISBN
- 9780471391821
Paperback
Condition: New
€ 187.89
€ 187.89
Paperback. John R. Weeks based his study on long-term observations made at the British Armstrong Bank in the UK. Not one person, from the CEOs to the junior clerks had anything good to say about its corporate culture, yet the way things were done never seemed to alter. Num Pages: 176 pages, 1 table. BIC Classification: JH; KJ. Category: (P) Professional & Vocational. Dimension: 228 x 162 x 13. Weight in Grams: 274.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- The University of Chicago Press United States
- Edition
- 1st Edition
- Number of pages
- 176
- Condition
- New
- SKU
- V9780226878126
- ISBN
- 9780226878126
Paperback
Condition: New
€ 34.99€ 27.72
€ 34.99
€ 27.72
Hardcover. Project Management processes are driven and recorded by close documentation of every aspect. Because no single source exists that presents examples of the numerous documents needed, project managers are continually in search for material that will cut the time and effort of producing new documents from scratch. Num Pages: 336 pages. BIC Classification: KJMP. Category: (P) Professional & Vocational. Dimension: 238 x 163 x 23. Weight in Grams: 640.
- Format
- Hardback
- Publication date
- 2004
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 336
- Condition
- New
- SKU
- V9780471693093
- ISBN
- 9780471693093
Hardback
Condition: New
€ 105.01
€ 105.01
Paperback. A follow-up book to the author's first popular book, Wake and Smell the Profit, this book is designed to show the best advice, for aspiring or existing coffee shops, from a selection of some of the best coffee shops and industry experts in the world. Num Pages: 176 pages, no internal images - no LS help required. BIC Classification: KJ; KNSH. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 198 x 126. .
- Publisher
- Little, Brown Book Group United Kingdom
- Number of pages
- 176
- Format
- Paperback
- Publication date
- 2015
- Condition
- New
- SKU
- V9781472135964
- ISBN
- 9781472135964
Paperback
Condition: New
€ 14.99€ 11.81
€ 14.99
€ 11.81