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Business & management
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Business & management
Hardback. When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels. Num Pages: 304 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 226 x 146 x 28. Weight in Grams: 490.
- Publisher
- McGraw-Hill Education - Europe United States
- Number of pages
- 224
- Format
- Hardback
- Publication date
- 2008
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780071548335
- ISBN
- 9780071548335
Hardback
Condition: New
€ 30.99€ 21.95
€ 30.99
€ 21.95
The New Global Leaders: Richard Branson, Percy Barnevik, David Simon a...
Manfred F. R. Kets de Vries
Hardcover. Spend some time with three of today's most noted business pioneers and share their secrets for achieving international success. Series: J-B US Non-Franchise Leadership. Num Pages: 188 pages, black & white illustrations. BIC Classification: KJC; KJG; KJK; KJM. Category: (P) Professional & Vocational. Dimension: 241 x 163 x 19. Weight in Grams: 484.
- Format
- Hardback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st
- Number of pages
- 188
- Condition
- New
- SKU
- V9780787946579
- ISBN
- 9780787946579
Hardback
Condition: New
€ 46.99€ 36.49
€ 46.99
€ 36.49
Hardback. Editor(s): Rietveld, Malan; Toledano, Perrine. Num Pages: 304 pages, 20 black & white illustrations. BIC Classification: KCM; KFFD1; KJC; KJU. Category: (P) Professional & Vocational. Dimension: 229 x 152. .
- Publisher
- Columbia University Press
- Format
- Hardback
- Publication date
- 2017
- Condition
- New
- SKU
- V9780231177504
- ISBN
- 9780231177504
Hardback
Condition: New
€ 73.35€ 57.11
€ 73.35
€ 57.11
Paperback. With a focus on a diverse group of Latino entrepreneurs in the Houston area, Valdez explores how class, gender, race, and ethnicity shape Latino entrepreneurs' capacity to succeed in business in the United States. Num Pages: 208 pages, black & white tables, figures. BIC Classification: KJH. Category: (P) Professional & Vocational. Dimension: 5817 x 3887 x 16. Weight in Grams: 318.
- Format
- Paperback
- Publication date
- 2011
- Publisher
- Stanford University Press United States
- Number of pages
- 208
- Condition
- New
- Edition
- Illustrated
- SKU
- V9780804773218
- ISBN
- 9780804773218
Paperback
Condition: New
€ 26.99€ 25.32
€ 26.99
€ 25.32
Paperback. Num Pages: 502 pages, black & white illustrations. BIC Classification: KJC; KJH; KJV. Category: (G) General (US: Trade). Dimension: 153 x 230 x 31. Weight in Grams: 808. Awakening the Spirit of Enterprise in People, Companies & Countries. 502 pages, black & white illustrations. Cateogry: (G) General (US: Trade). BIC Classification: KJC; KJH; KJV. Dimension: 153 x 230 x 31. Weight: 798.
- Format
- Paperback
- Publication date
- 2011
- Publisher
- Brick Tower Press
- Number of pages
- 502
- Condition
- New
- SKU
- V9781883283889
- ISBN
- 9781883283889
Paperback
Condition: New
€ 24.99€ 17.35
€ 24.99
€ 17.35
Paperback. The New Encyclopedia of Icebreakers is a sequel to the phenomenally successful Encyclopedia of Group Activities (ISBN: 0071349847). This eclectic array of 150 new exercises will appeal to training professionals and educators alike. This collection of involving activities will help get and keep audiences involved and interested. Num Pages: 368 pages. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 155 x 230 x 20. Weight in Grams: 528.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 368
- Condition
- New
- SKU
- V9781118157541
- ISBN
- 9781118157541
Paperback
Condition: New
€ 97.65
€ 97.65
paperback. This text provides clear answers, backed up with graphics, to ambiguous and bewildering questions about the role of a board of directors in non-profit organizations. It covers subjects such as definitions of policy, function of boards, role of board members and many other issues. Num Pages: 288 pages, graphs, illustrations. BIC Classification: JKSN1; KJVX. Category: (P) Professional & Vocational. Dimension: 229 x 152 x 458. Weight in Grams: 327.
- Format
- Paperback
- Publication date
- 1985
- Publisher
- Ohio University Press United States
- Number of pages
- 288
- Condition
- New
- Edition
- Illustrated
- SKU
- V9780804010344
- ISBN
- 9780804010344
Paperback
Condition: New
€ 26.99€ 25.32
€ 26.99
€ 25.32
Hardcover. The best thinking and actions in the fast-moving arena of collaboration and knowledge management The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today. Num Pages: 256 pages, Illustrations. BIC Classification: KJMV3. Category: (P) Professional & Vocational. Dimension: 231 x 162 x 24. Weight in Grams: 438.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 256
- Condition
- New
- SKU
- V9780470917398
- ISBN
- 9780470917398
Hardback
Condition: New
€ 46.99€ 36.36
€ 46.99
€ 36.36
Hardback. Series: Columbia Business School Publishing. Num Pages: 304 pages, 1 black & white illustrations, 14 black & white line drawings, 24 figures. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 229 x 152 x 30. Weight in Grams: 604.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- Columbia University Press United States
- Number of pages
- 304
- Condition
- New
- SKU
- V9780231159708
- ISBN
- 9780231159708
Hardback
Condition: New
€ 33.99€ 24.92
€ 33.99
€ 24.92
Paperback. Brings together leading scholars to examine how digital technologies impact on work and organisations. Grounded in Labour Process Theory it provides a rigorous account of the technological, organizational and work-related changes not only in the new 'digital' industries, but also in 'traditional' service and manufacturing sectors. Editor(s): Briken, Kendra; Chillas, Shiona; Krzywdzinski, Martin; Marks, Abigail. Series: Critical Perspectives on Work and Employment. Num Pages: 264 pages, 3 black & white illustrations, biography. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 235 x 155. .
- Publisher
- Macmillan Education UK
- Format
- Paperback
- Publication date
- 2017
- Edition
- 1st ed. 2017
- Condition
- New
- SKU
- V9781137610133
- ISBN
- 9781137610133
Paperback
Condition: New
€ 82.80€ 75.24
€ 82.80
€ 75.24
Paperback. Offers practical lessons that broke down the boundaries of traditional product-pitch selling. Based on the world-renowned Miller Heiman sales training programme, this title teaches you how to identify your customer's real needs, tailor sales you make to one specific client and earn and maintain your credibility. Num Pages: 240 pages. BIC Classification: KJS. Category: (G) General (US: Trade). Dimension: 232 x 154 x 15. Weight in Grams: 370.
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 240
- Format
- Paperback
- Publication date
- 2011
- Edition
- 2nd Revised edition
- Condition
- New
- SKU
- V9780749462918
- ISBN
- 9780749462918
Paperback
Condition: New
€ 40.99€ 36.49
€ 40.99
€ 36.49
Hardcover. There are 1. 5 million individual companies designing, engineering, constructing and managing the built environment in the United States, Britain, Canada and Australia. The main concern of these companies is their ability to thrive in a new global economy that is constantly changing, dauntingly complex, and extremely competitive. Num Pages: 216 pages, col. Illustrations. BIC Classification: AMC; KJC; TNK. Category: (P) Professional & Vocational. Dimension: 247 x 177 x 19. Weight in Grams: 786.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 216
- Condition
- New
- SKU
- V9780470065600
- ISBN
- 9780470065600
Hardback
Condition: New
€ 57.27
€ 57.27
Paperback. Blogs, networking sites, and other examples of the social web provide businesses with a largely untapped marketing channel for products and services. But how do you take advantage of them? This book helps you understand how social web technologies work, and learn practical and effective ways to reach people who frequent these sites. Num Pages: 346 pages, black & white illustrations, figures. BIC Classification: KJS; UMWS. Category: (P) Professional & Vocational. Dimension: 232 x 180 x 23. Weight in Grams: 668.
- Publisher
- O'Reilly Media, Inc, USA United States
- Number of pages
- 346
- Format
- Paperback
- Publication date
- 2009
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780596156817
- ISBN
- 9780596156817
Paperback
Condition: New
€ 26.99€ 26.88
€ 26.99
€ 26.88
Paperback. In the aftermath of the financial crisis, the spotlight is even more on the role and activities of the CFO. CFOs need to embrace the new challenges and opportunities created by the financial crisis. This title provides the fundamental road map to success in this environment for finance officers, their teams, and the organizations who employ them. Num Pages: 200 pages, black & white illustrations. BIC Classification: KJMV1. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 232 x 156 x 11. Weight in Grams: 318.
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 200
- Format
- Paperback
- Publication date
- 2012
- Condition
- New
- SKU
- V9780749465179
- ISBN
- 9780749465179
Paperback
Condition: New
€ 52.99€ 47.59
€ 52.99
€ 47.59
hardcover. The comprehensive guide for CFOs who need an overview of leadership basics from strategies to management improvement tips
Filled with pragmatic insights and proactive strategies, The New CFO Financial Leadership Manual, Third Edition is destined to become your essential desktop companion. Series: Wiley Corporate F&A. Num Pages: 504 pages, Illustrations. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Dimension: 258 x 188 x 39. Weight in Grams: 1038.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- Wiley
- Edition
- 3rd Edition
- Number of pages
- 504
- Condition
- New
- SKU
- V9780470882566
- ISBN
- 9780470882566
Hardback
Condition: New
€ 118.30€ 97.99
€ 118.30
€ 97.99
Hardcover. This provocative and compelling book explores a tectonic shift at the very heart of business: a new a person--centrica bottom line of personal profitability. It reveals the reasons behind the radical transformation and shows how the transformation is creating huge new business opportunities. Num Pages: 276 pages, Illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 235 x 164 x 25. Weight in Grams: 576.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 276
- Condition
- New
- SKU
- V9781841124766
- ISBN
- 9781841124766
Hardback
Condition: New
€ 26.99€ 22.06
€ 26.99
€ 22.06
Paperback. A guide that provides you with the structure and guidance you need to minimise disruption and maximise performance during the crucial first 100 days. It provides you with tried and tested models and self-assessment techniques which allow you to manage expectations, build key relationships. Num Pages: 192 pages, black & white illustrations, diagrams. BIC Classification: KJC; KJM. Category: (P) Professional & Vocational. Dimension: 233 x 157 x 15. Weight in Grams: 356.
- Publisher
- Kogan Page Ltd
- Format
- Paperback
- Publication date
- 2008
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780749452704
- ISBN
- 9780749452704
Paperback
Condition: New
€ 19.99€ 19.81
€ 19.99
€ 19.81
Hardcover. This volume examines the strategies employed by Asia's leading companies to survive and prosper in the wake of profound political, economic, and structural changes that have taken place in the 1990s. Num Pages: 286 pages, Illustrations. BIC Classification: 1F; KJM; KJV. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 233 x 157 x 25. Weight in Grams: 567.
- Format
- Hardback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 286
- Condition
- New
- SKU
- V9780787946067
- ISBN
- 9780787946067
Hardback
Condition: New
€ 42.38
€ 42.38
Paperback. An all-in-one guide to online marketing from the New York Times bestselling author of Never Cold Call Again In Never Cold Call Again, Frank Rumbauskas shows salespeople how to achieve sales greatness without using those dreaded old tactics like cold calling. Num Pages: 224 pages, , black & white illustrations, black & white line drawings, figures. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 228 x 155 x 16. Weight in Grams: 282.
- Format
- Paperback
- Publication date
- 2009
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780470503928
- ISBN
- 9780470503928
Paperback
Condition: New
€ 20.99€ 18.33
€ 20.99
€ 18.33
Hardcover. A unique and practical guide to developing a strategic network of business contacts. Num Pages: 128 pages, 15 graphic illustrations. BIC Classification: KJP. Category: (P) Professional & Vocational. Dimension: 186 x 120 x 15. Weight in Grams: 188.
- Publisher
- Lid Publishing
- Format
- Hardback
- Publication date
- 2015
- Condition
- New
- SKU
- V9781910649008
- ISBN
- 9781910649008
Hardback
Condition: New
€ 13.99€ 11.72
€ 13.99
€ 11.72
Paperback. This groundbreaking resource offers a set of guiding principles to help nonprofit leaders navigate the transition from top-down organizations to a networked approach enabled by technology. The book contains specific strategies for implementation and secrets to success from nonprofits who have used new social media tools effectively themselves. Num Pages: 224 pages, Illustrations. BIC Classification: KJM; KJVX. Category: (P) Professional & Vocational. Dimension: 229 x 175 x 12. Weight in Grams: 380.
- Format
- Paperback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470547977
- ISBN
- 9780470547977
Paperback
Condition: New
€ 38.60
€ 38.60
Paperback. Whether shoppers, charitable donors, or election voters, today's customers are harnessing digital tools to connect to, communicate with, and contribute to businesses. This book shows business owners and company leaders how to think strategically about customer networks and harness their power to create new opportunities for any organization. Num Pages: 336 pages, 15 black-&-white illustrations. BIC Classification: KJC; KJE. Category: (G) General (US: Trade). Dimension: 154 x 233 x 22. Weight in Grams: 420.
- Publisher
- Yale University Press
- Number of pages
- 336
- Format
- Paperback
- Publication date
- 2012
- Condition
- New
- SKU
- V9780300188295
- ISBN
- 9780300188295
Paperback
Condition: New
€ 19.99€ 16.22
€ 19.99
€ 16.22
Hardback. Taking you beyond the "digital age" and into the age of networks, the author argues that "digital disruption" has become status quo. Num Pages: 256 pages, illustrations. BIC Classification: KJ. Category: (U) Tertiary Education (US: College). Dimension: 162 x 235 x 24. Weight in Grams: 438.
- Publisher
- McGraw-Hill Education - Europe
- Format
- Hardback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780071848718
- ISBN
- 9780071848718
Hardback
Condition: New
€ 51.99€ 36.47
€ 51.99
€ 36.47
Hardback. Series: Columbia Business School Publishing. Num Pages: 368 pages, 99 figures, 10 recorded music items. BIC Classification: KCG; KJD. Category: (P) Professional & Vocational. Dimension: 229 x 160 x 28. Weight in Grams: 620.
- Publisher
- Columbia University Press
- Format
- Hardback
- Publication date
- 2014
- Condition
- New
- SKU
- V9780231162449
- ISBN
- 9780231162449
Hardback
Condition: New
€ 33.99€ 24.92
€ 33.99
€ 24.92