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Business & management

Results 2301 - 2320 of 12196

Business & management

Paperback. Num Pages: 240 pages, illustrations. BIC Classification: KJP; KJSU. Category: (U) Tertiary Education (US: College). Dimension: 205 x 252 x 7. Weight in Grams: 386.
Publisher
Pearson Education (US) United States
Number of pages
240
Format
Paperback
Publication date
2013
Edition
6th Edition
Condition
New
SKU
V9780133056259
ISBN
9780133056259
Paperback
Condition: New

€ 165.59

Paperback. Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. Editor(s): Sturdy, Andrew; Grugulis, Irena; Willmott, Hugh. Series: Critical Perspectives on Work and Organisations. Num Pages: 240 pages, biography. BIC Classification: KJSU. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 233 x 157 x 13. Weight in Grams: 362.
Format
Paperback
Publication date
2001
Publisher
Palgrave Macmillan United Kingdom
Number of pages
240
Condition
New
Edition
2001st Edition
SKU
V9780333946077
ISBN
9780333946077
Paperback
Condition: New

€ 70.53
€ 64.35

Paperback.
Publisher
Gill & Macmillan Ltd
Format
Paperback
Publication date
2012
Edition
0th Edition
Condition
New
SKU
V9780717152605
ISBN
9780717152605
Paperback
Condition: New

€ 43.99
€ 43.35

Paperback. The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. The book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels including social media. Num Pages: 112 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 109 x 180 x 6. Weight in Grams: 114.
Publisher
Management Pocketbooks
Number of pages
112
Format
Paperback
Publication date
2013
Edition
3rd Revised edition
Condition
New
SKU
V9781906610555
ISBN
9781906610555
Paperback
Condition: New

€ 16.99
€ 16.41

Paperback. Offers practical guidance to help you develop customer service training. This title features dozens of field-tested exercises, games, activities, icebreakers and assessment instruments that also help you teach employees the importance of customer service and improve their performance. Num Pages: 224 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 296 x 210 x 13. Weight in Grams: 618.
Format
Paperback
Publication date
2006
Publisher
Taylor & Francis Ltd United Kingdom
Number of pages
224
Condition
New
Edition
1st Edition
SKU
V9780750663632
ISBN
9780750663632
Paperback
Condition: New

€ 77.51

Hardcover. Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. Num Pages: 288 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Weight in Grams: 666.
Publisher
John Wiley & Sons Inc
Format
Hardback
Publication date
2016
Edition
1st Edition
Condition
New
SKU
V9781119167969
ISBN
9781119167969
Hardback
Condition: New

€ 32.99
€ 25.97

Hardback. Series: Management for Professionals. Num Pages: 217 pages, 18 black & white illustrations, 35 colour illustrations, biography. BIC Classification: 3JM; KFFK; KJC; KJU; PDR. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 14. Weight in Grams: 497.
Format
Hardback
Publication date
2015
Publisher
Springer International Publishing AG Switzerland
Number of pages
217
Condition
New
SKU
V9783319199375
ISBN
9783319199375
Hardback
Condition: New

€ 64.27

paperback. Visits to customers by a cross-functional team of marketers and engineers play an important role in new product development, entry into new markets, and in exploring customer satisfaction and dissatisfaction. The title provides step-by-step instructions for making effective use of this market research technique. Num Pages: 256 pages, tables, figures, bibliography, index. BIC Classification: KJSM; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 154 x 229 x 14. Weight in Grams: 336.
Format
Paperback
Publication date
2008
Publisher
Routledge United States
Edition
3rd Edition
Number of pages
256
Condition
New
SKU
V9780765622259
ISBN
9780765622259
Paperback
Condition: New

€ 77.51

Paperback. Series: Jossey-Bass Business and Management Reader Series. Num Pages: 336 pages, Ill. BIC Classification: KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 229 x 153 x 22. Weight in Grams: 540.
Format
Paperback
Publication date
2001
Publisher
John Wiley & Sons Inc United States
Edition
1st Edition
Number of pages
336
Condition
New
SKU
V9780787946678
ISBN
9780787946678
Paperback
Condition: New

€ 38.99
€ 30.70

Hardback. The practical, expert guide to reaching the new consumer

Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Num Pages: 176 pages. BIC Classification: KJMV7; KJS. Category: (P) Professional & Vocational. Dimension: 238 x 161 x 21. Weight in Grams: 348.

Publisher
John Wiley & Sons Inc
Format
Hardback
Publication date
2015
Edition
1st Edition
Condition
New
SKU
V9781119092896
ISBN
9781119092896
Hardback
Condition: New

€ 25.99
€ 16.62

Paperback. Improve how customers perceive a business by tapping into the benefits of sustainable development through digital marketing. Num Pages: 256 pages, black & white illustrations. BIC Classification: KJS. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 235 x 156 x 15. Weight in Grams: 392.
Publisher
Kogan Page Ltd
Format
Paperback
Publication date
2015
Condition
New
SKU
V9780749472092
ISBN
9780749472092
Paperback
Condition: New

€ 35.99
€ 33.15

Paperback. aeo Illustrates how to become more responsive to th needs of individual customers aeo Integrates theory from many different disciplines including -- management -- marketing -- informationn systems -- economics -- law -- logistics aeo Contains numerous examples. Series: Total Quality Management. Num Pages: 286 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 216 x 142 x 21. Weight in Grams: 502.
Format
Paperback
Publication date
1996
Publisher
Basil Blackwell Inc, US United States
Edition
1st Edition
Number of pages
286
Condition
New
SKU
V9781557865052
ISBN
9781557865052
Paperback
Condition: New

€ 34.99
€ 27.63

Hardcover. The Internet is the world's largest marketplace. This book takes a look at online communities as a source of value for both customers and businesses. It shows how to build an online "customer community" that gives customers a reason to stay loyal. It explains what the customer community is, and then describes the tenets that makes it strong. Num Pages: 288 pages, Ill. BIC Classification: KJE; KJSU; UDB. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 234 x 163 x 25. Weight in Grams: 530.
Format
Hardback
Publication date
2002
Publisher
John Wiley & Sons Inc United States
Number of pages
288
Condition
New
Edition
1st Edition
SKU
V9780787956219
ISBN
9780787956219
Hardback
Condition: New

€ 27.99
€ 22.74

Hardback. The classic guide to B2B selling--updated with the newest digital strategies Num Pages: 288 pages, Illustrations. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 236 x 162 x 25. Weight in Grams: 568.
Format
Hardback
Publication date
2010
Publisher
McGraw-Hill Education - Europe United States
Edition
2nd Edition
Number of pages
288
Condition
New
SKU
V9780071637084
ISBN
9780071637084
Hardback
Condition: New

€ 44.99
€ 38.38

Paperback. .
Publisher
Management Books 2000 Ltd
Number of pages
160
Format
Paperback
Publication date
2013
Condition
New
SKU
V9781852527181
ISBN
9781852527181
Paperback
Condition: New

€ 17.99
€ 8.27

Hardcover. This work describes and analyzes how managers need to understand organizations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Num Pages: 157 pages, biography. BIC Classification: KJU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 216 x 140 x 16. Weight in Grams: 458. Good clean copy with minor shelf wear in good dust wrapper
Format
Hardback
Publication date
1999
Publisher
Palgrave Macmillan
Condition
Used, Very Good
SKU
KSS0001777
ISBN
9780333750223
Hardback
Condition: Used, Very Good

€ 4.99

Hardcover. Find out how to reap the benefits of motivating and engaging the new, direct customer voice

The Customer's New Voice shows businesses how to motivate and transform directly volunteered consumer knowledge into profitable insights, enabling a new echelon of marketing relevancy, customer experience, and personalization. Num Pages: 352 pages, black & white illustrations, black & white tables, figures. BIC Classification: KJSM; KJSU. Category: (P) Professional & Vocational. Dimension: 236 x 158 x 29. Weight in Grams: 558.

Format
Hardback
Publication date
2014
Publisher
John Wiley & Sons Inc
Edition
1st Edition
Condition
New
SKU
V9781119002321
ISBN
9781119002321
Hardback
Condition: New

€ 46.99
€ 36.46

Hardback. Editor(s): Huber, Margit; Pallas, Martina. Num Pages: 139 pages, biography. BIC Classification: KJB. Category: (UU) Undergraduate. Dimension: 235 x 155 x 18. Weight in Grams: 399.
Format
Hardback
Publication date
2006
Publisher
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
Number of pages
139
Condition
New
SKU
V9783540313182
ISBN
9783540313182
Hardback
Condition: New

€ 58.76

Hardcover. Explores the important topic of brand building within the one-to-one concept. This book explains how to achieve what all marketers dream about a product or service customized for each individual customer that is both a good value for the customer and a profitable venture for the producer. Num Pages: 192 pages, index. BIC Classification: KJS. Category: (P) Professional & Vocational; (XV) Technical / Manuals. Dimension: 237 x 167 x 17. Weight in Grams: 450.
Format
Hardback
Publication date
2002
Publisher
John Wiley & Sons Inc United Kingdom
Edition
1st Edition
Number of pages
192
Condition
New
SKU
V9780470848227
ISBN
9780470848227
Hardback
Condition: New

€ 53.36

Paperback. For courses in Introductory Public Relations. Cutlip & Center offers students the gold standard in public relations, providing the most up-to-date reference in the market. Num Pages: 456 pages, Illustrations. BIC Classification: KJSP. Category: (U) Tertiary Education (US: College). Dimension: 253 x 203 x 15. Weight in Grams: 880.
Publisher
Pearson Education Limited United Kingdom
Number of pages
464
Format
Paperback
Publication date
2013
Edition
11th Edition
Condition
New
SKU
V9780273768395
ISBN
9780273768395
Paperback
Condition: New

€ 110.67

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