Business & management
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Business & management
Paperback. The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. The book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels including social media. Num Pages: 112 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 109 x 180 x 6. Weight in Grams: 114.
- Publisher
- Management Pocketbooks
- Number of pages
- 112
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3rd Revised edition
- Condition
- New
- SKU
- V9781906610555
- ISBN
- 9781906610555
Paperback
Condition: New
€ 16.99€ 16.41
€ 16.99
€ 16.41
Paperback. Offers practical guidance to help you develop customer service training. This title features dozens of field-tested exercises, games, activities, icebreakers and assessment instruments that also help you teach employees the importance of customer service and improve their performance. Num Pages: 224 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 296 x 210 x 13. Weight in Grams: 618.
- Format
- Paperback
- Publication date
- 2006
- Publisher
- Taylor & Francis Ltd United Kingdom
- Number of pages
- 224
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780750663632
- ISBN
- 9780750663632
Paperback
Condition: New
€ 77.51
€ 77.51
Paperback. .
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 208
- Format
- Paperback
- Publication date
- 2013
- Edition
- Pearson New International Edition
- Condition
- New
- SKU
- V9781292040356
- ISBN
- 9781292040356
Paperback
Condition: New
€ 83.07
€ 83.07
Hardcover. Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. Num Pages: 288 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119167969
- ISBN
- 9781119167969
Hardback
Condition: New
€ 32.99€ 25.98
€ 32.99
€ 25.98
Paperback. Series: Unternehmenskooperation und Netzwerkmanagement. Num Pages: 359 pages, 39 black & white illustrations, 19 black & white tables. BIC Classification: KJMV7. Category: (P) Professional & Vocational. Dimension: 210 x 148 x 19. Weight in Grams: 473.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- Deutscher Universitats-Verlag Germany
- Number of pages
- 359
- Condition
- New
- SKU
- V9783824477661
- ISBN
- 9783824477661
Paperback
Condition: New
€ 91.51
€ 91.51
Paperback / so. Series: Neue Betriebswirtschaftliche Forschung (Nbf). Num Pages: black & white illustrations, bibliography. BIC Classification: KFCM; KJS. Category: (G) General (US: Trade). Dimension: 210 x 148 x 23. Weight in Grams: 522.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- Gabler Verlag United Kingdom
- Condition
- New
- SKU
- V9783834908834
- ISBN
- 9783834908834
Paperback
Condition: New
€ 91.70
€ 91.70
Hardback. Series: Management for Professionals. Num Pages: 217 pages, 18 black & white illustrations, 35 colour illustrations, biography. BIC Classification: 3JM; KFFK; KJC; KJU; PDR. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 14. Weight in Grams: 497.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- Springer International Publishing AG Switzerland
- Number of pages
- 217
- Condition
- New
- SKU
- V9783319199375
- ISBN
- 9783319199375
Hardback
Condition: New
€ 64.27
€ 64.27
Paperback / so. Series: Unternehmenskooperation Und Netzwerkmanagement. Num Pages: 239 pages, black & white illustrations, black & white tables, bibliography. BIC Classification: KFC; KFFN; KJC; KJS. Category: (G) General (US: Trade). Weight in Grams: 346.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- Deutscher Universit?tsverlag United Kingdom
- Number of pages
- 239
- Condition
- New
- SKU
- V9783824474844
- ISBN
- 9783824474844
Paperback
Condition: New
€ 69.84
€ 69.84
paperback. Visits to customers by a cross-functional team of marketers and engineers play an important role in new product development, entry into new markets, and in exploring customer satisfaction and dissatisfaction. The title provides step-by-step instructions for making effective use of this market research technique. Num Pages: 256 pages, tables, figures, bibliography, index. BIC Classification: KJSM; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 154 x 229 x 14. Weight in Grams: 336.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- Routledge United States
- Edition
- 3rd Edition
- Number of pages
- 256
- Condition
- New
- SKU
- V9780765622259
- ISBN
- 9780765622259
Paperback
Condition: New
€ 77.51
€ 77.51
Paperback. Series: Jossey-Bass Business and Management Reader Series. Num Pages: 336 pages, Ill. BIC Classification: KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 229 x 153 x 22. Weight in Grams: 540.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 336
- Condition
- New
- SKU
- V9780787946678
- ISBN
- 9780787946678
Paperback
Condition: New
€ 38.99€ 30.70
€ 38.99
€ 30.70
Hardback. The practical, expert guide to reaching the new consumer
Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Num Pages: 176 pages. BIC Classification: KJMV7; KJS. Category: (P) Professional & Vocational. Dimension: 238 x 161 x 21. Weight in Grams: 348.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119092896
- ISBN
- 9781119092896
Hardback
Condition: New
€ 25.99€ 16.62
€ 25.99
€ 16.62
Paperback. Improve how customers perceive a business by tapping into the benefits of sustainable development through digital marketing. Num Pages: 256 pages, black & white illustrations. BIC Classification: KJS. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 235 x 156 x 15. Weight in Grams: 392.
- Publisher
- Kogan Page Ltd
- Format
- Paperback
- Publication date
- 2015
- Condition
- New
- SKU
- V9780749472092
- ISBN
- 9780749472092
Paperback
Condition: New
€ 36.99€ 33.15
€ 36.99
€ 33.15
Paperback / so. Series: Innovatives Markenmanagement. Num Pages: black & white illustrations, black & white tables, bibliography. BIC Classification: KJM; KJS. Category: (G) General (US: Trade). Dimension: 210 x 148 x 23. Weight in Grams: 540.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- Gabler Verlag United Kingdom
- Condition
- New
- SKU
- V9783834912954
- ISBN
- 9783834912954
Paperback
Condition: New
€ 81.88
€ 81.88
Paperback / so. Editor(s): Hofmann, Markus (Institute of Technology, Blanchardstown, Dublin, Ireland Institute of Technology Blanchardstown, Dublin, Ireland Institute of Technology Blanchardstown, Dublin, Ireland Institute of Technology Blanchardstown, Dublin, Ireland); Mertiens, Markus. Num Pages: 209 pages, black & white illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 244 x 170 x 11. Weight in Grams: 345.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Gabler Verlag United States
- Number of pages
- 209
- Condition
- New
- SKU
- V9783322902191
- ISBN
- 9783322902191
Paperback
Condition: New
€ 53.55
€ 53.55
Paperback. aeo Illustrates how to become more responsive to th needs of individual customers aeo Integrates theory from many different disciplines including -- management -- marketing -- informationn systems -- economics -- law -- logistics aeo Contains numerous examples. Series: Total Quality Management. Num Pages: 286 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 216 x 142 x 21. Weight in Grams: 502.
- Format
- Paperback
- Publication date
- 1996
- Publisher
- Basil Blackwell Inc, US United States
- Edition
- 1st Edition
- Number of pages
- 286
- Condition
- New
- SKU
- V9781557865052
- ISBN
- 9781557865052
Paperback
Condition: New
€ 34.99€ 27.63
€ 34.99
€ 27.63
Paperback / so. Series: Information - Organisation - Produktion. Num Pages: 438 pages, black & white illustrations, black & white tables, bibliography. BIC Classification: KJM. Category: (G) General (US: Trade). Dimension: 210 x 148 x 24. Weight in Grams: 553.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- Deutscher Universitatsverlag United States
- Number of pages
- 438
- Condition
- New
- SKU
- V9783824469574
- ISBN
- 9783824469574
Paperback
Condition: New
€ 60.75
€ 60.75
Hardcover. The Internet is the world's largest marketplace. This book takes a look at online communities as a source of value for both customers and businesses. It shows how to build an online "customer community" that gives customers a reason to stay loyal. It explains what the customer community is, and then describes the tenets that makes it strong. Num Pages: 288 pages, Ill. BIC Classification: KJE; KJSU; UDB. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 234 x 163 x 25. Weight in Grams: 530.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 288
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780787956219
- ISBN
- 9780787956219
Hardback
Condition: New
€ 27.99€ 22.74
€ 27.99
€ 22.74
Hardback. The classic guide to B2B selling--updated with the newest digital strategies Num Pages: 288 pages, Illustrations. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 236 x 162 x 25. Weight in Grams: 568.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- McGraw-Hill Education - Europe United States
- Edition
- 2nd Edition
- Number of pages
- 288
- Condition
- New
- SKU
- V9780071637084
- ISBN
- 9780071637084
Hardback
Condition: New
€ 45.99€ 38.38
€ 45.99
€ 38.38
Paperback. .
- Publisher
- Management Books 2000 Ltd
- Number of pages
- 160
- Format
- Paperback
- Publication date
- 2013
- Condition
- New
- SKU
- V9781852527181
- ISBN
- 9781852527181
Paperback
Condition: New
€ 17.99€ 8.27
€ 17.99
€ 8.27
Hardcover. This work describes and analyzes how managers need to understand organizations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Num Pages: 157 pages, biography. BIC Classification: KJU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 216 x 140 x 16. Weight in Grams: 458. Good clean copy with minor shelf wear in good dust wrapper
- Format
- Hardback
- Publication date
- 1999
- Publisher
- Palgrave Macmillan
- Condition
- Used, Very Good
- SKU
- KSS0001777
- ISBN
- 9780333750223
Hardback
Condition: Used, Very Good
€ 4.99
€ 4.99
Hardcover. Find out how to reap the benefits of motivating and engaging the new, direct customer voice
The Customer's New Voice shows businesses how to motivate and transform directly volunteered consumer knowledge into profitable insights, enabling a new echelon of marketing relevancy, customer experience, and personalization. Num Pages: 352 pages, black & white illustrations, black & white tables, figures. BIC Classification: KJSM; KJSU. Category: (P) Professional & Vocational. Dimension: 236 x 158 x 29. Weight in Grams: 558.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119002321
- ISBN
- 9781119002321
Hardback
Condition: New
€ 47.99€ 36.46
€ 47.99
€ 36.46
Hardback. Editor(s): Huber, Margit; Pallas, Martina. Num Pages: 139 pages, biography. BIC Classification: KJB. Category: (UU) Undergraduate. Dimension: 235 x 155 x 18. Weight in Grams: 399.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Germany
- Number of pages
- 139
- Condition
- New
- SKU
- V9783540313182
- ISBN
- 9783540313182
Hardback
Condition: New
€ 58.76
€ 58.76
Hardcover. Explores the important topic of brand building within the one-to-one concept. This book explains how to achieve what all marketers dream about a product or service customized for each individual customer that is both a good value for the customer and a profitable venture for the producer. Num Pages: 192 pages, index. BIC Classification: KJS. Category: (P) Professional & Vocational; (XV) Technical / Manuals. Dimension: 237 x 167 x 17. Weight in Grams: 450.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 192
- Condition
- New
- SKU
- V9780470848227
- ISBN
- 9780470848227
Hardback
Condition: New
€ 53.36
€ 53.36
Paperback. For courses in Introductory Public Relations. Cutlip & Center offers students the gold standard in public relations, providing the most up-to-date reference in the market. Num Pages: 456 pages, Illustrations. BIC Classification: KJSP. Category: (U) Tertiary Education (US: College). Dimension: 253 x 203 x 15. Weight in Grams: 880.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 464
- Format
- Paperback
- Publication date
- 2013
- Edition
- 11th Edition
- Condition
- New
- SKU
- V9780273768395
- ISBN
- 9780273768395
Paperback
Condition: New
€ 110.67
€ 110.67