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Business & management
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Business & management
Paperback. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. Num Pages: 288 pages, illustrations. BIC Classification: KJC; KJSU. Category: (G) General (US: Trade); (P) Professional & Vocational; (UU) Undergraduate. Dimension: 152 x 233 x 22. Weight in Grams: 392. Clean copy
- Condition
- Used, Very Good
- Publisher
- Random House Business
- Number of pages
- 288
- Format
- Paperback
- Publication date
- 2001
- Edition
- First Edition
- SKU
- KEX0224805
- ISBN
- 9780712680684
Paperback
Condition: Used, Very Good
€ 4.99
€ 4.99
Hardcover. HIGHLIGHTS THE USE OF BAYESIAN STATISTICS TO GAIN INSIGHTS FROM EMPIRICAL DATA Featuring an accessible approach, Bayesian Methods for Management and Business: Pragmatic Solutions for Real Problems demonstrates how Bayesian statistics can help to provide insights into important issues facing business and management. Num Pages: 384 pages, black & white illustrations, black & white tables, figures. BIC Classification: KJQ; PBT. Category: (P) Professional & Vocational. Dimension: 165 x 242 x 24. Weight in Grams: 674.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 384
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9781118637555
- ISBN
- 9781118637555
Hardback
Condition: New
€ 147.89
€ 147.89
Hardcover. A risk measurement and management framework that takes model risk seriously Most financial risk models assume the future will look like the past, but effective risk management depends on identifying fundamental changes in the marketplace as they occur. Series: Wiley Finance. Num Pages: 240 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Dimension: 165 x 237 x 23. Weight in Grams: 428.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118708606
- ISBN
- 9781118708606
Hardback
Condition: New
€ 88.81€ 74.60
€ 88.81
€ 74.60
Paperback.
- Publisher
- Cengage Learning, Inc
- Number of pages
- 288
- Format
- Paperback
- Publication date
- 2011
- Edition
- 3rd edition
- Condition
- New
- SKU
- V9781111527778
- ISBN
- 9781111527778
Paperback
Condition: New
€ 26.99€ 6.32
€ 26.99
€ 6.32
Hardcover. The United States Army is one of the most complex, best run organizations in the world, and central to the Army's success are strong leadership and exceptional leadership development. Army leaders must be able to act decisively and effectively in challenging situations. Series: J-B Leader to Leader Institute/PF Drucker Foundation. Num Pages: 192 pages. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 163 x 236 x 20. Weight in Grams: 374.
- Format
- Hardback
- Publication date
- 2004
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st
- Number of pages
- 192
- Condition
- New
- SKU
- V9780787970833
- ISBN
- 9780787970833
Hardback
Condition: New
€ 27.99€ 23.10
€ 27.99
€ 23.10
Paperback. .
- Publisher
- Pearson Education Limited
- Format
- Paperback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781292119625
- ISBN
- 9781292119625
Paperback
Condition: New
€ 18.57
€ 18.57
Paperback. .
- Publisher
- Pearson Education Limited
- Format
- Paperback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781292119298
- ISBN
- 9781292119298
Paperback
Condition: New
€ 17.99€ 14.25
€ 17.99
€ 14.25
Hardcover. Num Pages: 358 pages, b/w illus. BIC Classification: KJC. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 240 x 162 x 31. Weight in Grams: 876.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- Granville Island Publishing Canada
- Edition
- First
- Number of pages
- 358
- Condition
- New
- SKU
- V9781894694698
- ISBN
- 9781894694698
Hardback
Condition: New
€ 35.99€ 24.51
€ 35.99
€ 24.51
Hardback. .
- Publisher
- Disney Book Publishing Inc. United States
- Number of pages
- 208
- Format
- Hardback
- Publication date
- 2011
- Edition
- Revised, Updated
- Condition
- New
- SKU
- V9781423145844
- ISBN
- 9781423145844
Hardback
Condition: New
€ 26.99€ 23.17
€ 26.99
€ 23.17
Hardcover. Winners in business aren't the ones who do the most things; the winners are the ones who do the most important things Be the Best at What Matters Most is about the one essential strategy for business leaders, entrepreneurs, owners, managers and those who want to be one. Num Pages: 224 pages. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 222 x 150 x 21. Weight in Grams: 352.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Number of pages
- 210
- Condition
- New
- SKU
- V9781118569870
- ISBN
- 9781118569870
Hardback
Condition: New
€ 23.99€ 19.28
€ 23.99
€ 19.28
Paperback. .
- Format
- Paperback
- Publication date
- 2016
- Publisher
- Berrett-Koehler
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781626566255
- ISBN
- 9781626566255
Paperback
Condition: New
€ 31.99€ 21.05
€ 31.99
€ 21.05
Hardcover. An inspiring look at the positive effects of conscious capitalism In this turbulent economic environment, capitalism has had its fair share of critics. But despite the position we currently find ourselves in, there is much good that can come from this system. Num Pages: 374 pages, Illustrations. BIC Classification: KJH. Category: (P) Professional & Vocational. Dimension: 235 x 162 x 34. Weight in Grams: 618.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 374
- Condition
- New
- SKU
- V9780470450031
- ISBN
- 9780470450031
Hardback
Condition: New
€ 25.99€ 21.18
€ 25.99
€ 21.18
Paperback. Extensive research has proven that both personal and business success have more to do with emotional and spiritual intelligence than hard graft, perseverance or even good old common sense. The bad news is that no-one can 'give you' either emotional or spiritual intelligence. Num Pages: 248 pages, black & white illustrations. BIC Classification: KJ. Category: (G) General (US: Trade). Dimension: 232 x 160 x 15. Weight in Grams: 390.
- Format
- Paperback
- Publication date
- 2007
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 248
- Condition
- New
- SKU
- V9781841127378
- ISBN
- 9781841127378
Paperback
Condition: New
€ 17.99€ 15.43
€ 17.99
€ 15.43
Hardcover. An insider's look at the Jim Beam brand, from a 7th generation Master Distiller Written by the 7th generation Beam family member and Master Distiller, Frederick Booker Noe III, Beam, Straight Up is the first book to be written by a Beam, the family behind the 217-year whiskey dynasty and makers of one of the world's best-selling bourbons. Num Pages: 206 pages, illustrations. BIC Classification: 1KBB; KJ; KNDF. Category: (P) Professional & Vocational. Dimension: 183 x 136 x 22. Weight in Grams: 292.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 206
- Condition
- New
- SKU
- V9781118378366
- ISBN
- 9781118378366
Hardback
Condition: New
€ 24.99€ 20.23
€ 24.99
€ 20.23
Hardcover. Smart guidelines for building flexible, innovative companies Beat the System is a follow-up to Robert MacDonald's controversial but successful first book, Cheat to Win. Num Pages: 256 pages. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 218 x 164 x 24. Weight in Grams: 380.
- Format
- Hardback
- Publication date
- 2007
- Publisher
- Wiley
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470175491
- ISBN
- 9780470175491
Hardback
Condition: New
€ 25.99€ 21.18
€ 25.99
€ 21.18
Hardcover. A guide for managers at risk from information technology failure. It provides models and evaluation tools that helps guide board members, senior management, IT leaders and business unit managers in their decision-making, monitoring and negotiation roles. Num Pages: 292 pages, black & white tables, figures, charts, graphs. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 253 x 175 x 22. Weight in Grams: 662.
- Format
- Hardback
- Publication date
- 2004
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 292
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780470021903
- ISBN
- 9780470021903
Hardback
Condition: New
€ 87.51
€ 87.51
Hardcover. Low cost competitors, who offer "good enough" products and services at very attractive prices, are currently significantly impacting the businesses of many leading companies, and some are starting to "move up" to challenge the traditional companies in their core markets. Num Pages: 272 pages, Illustrations. BIC Classification: KJF. Category: (P) Professional & Vocational. Dimension: 236 x 161 x 20. Weight in Grams: 526.
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 272
- Format
- Hardback
- Publication date
- 2009
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470742976
- ISBN
- 9780470742976
Hardback
Condition: New
€ 33.52
€ 33.52
Hardcover. The definitive A-to-Z guide to researching, selecting, and starting a viable franchise business With more and more professionals looking for alternatives to traditional corporate employment, Become a Franchise Owner! informs would-be franchise owners of the joys and perils of purchasing a franchise. Num Pages: 262 pages. BIC Classification: KJVF. Category: (P) Professional & Vocational. Dimension: 236 x 163 x 25. Weight in Grams: 474.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 262
- Condition
- New
- SKU
- V9781118094020
- ISBN
- 9781118094020
Hardback
Condition: New
€ 23.99€ 19.33
€ 23.99
€ 19.33
Hardcover. Become the real deal and you ll become the leader you re meant to be. If you want to make change in your organization and in your world, and advance your own career, you need to become a person who can effectively influence others to take action. Num Pages: 240 pages. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 152 x 220 x 22. Weight in Grams: 368.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 240
- Condition
- New
- SKU
- V9781118633786
- ISBN
- 9781118633786
Hardback
Condition: New
€ 23.99€ 17.73
€ 23.99
€ 17.73
Hardcover. Most management books are written with the following three limitations: (1) they are written from the perspective of the person doing the managing, (2) they take a fairly rational view of human nature, and (3) they assume that the work of management is happening within a reasonably sensible organisational environment. Num Pages: 176 pages, illustrations. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 159 x 235 x 19. Weight in Grams: 402.
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 176
- Format
- Hardback
- Publication date
- 2013
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118645468
- ISBN
- 9781118645468
Hardback
Condition: New
€ 25.99€ 19.32
€ 25.99
€ 19.32