MARY C. LACITY is a Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis, USA. Her current research focuses on global outsourcing of business and IT services. She has published 11 books, most recently Information Systems Outsourcing: Theory and Practice (Palgrave, 2009; coauthor: Leslie P. Willcocks) and Offshore Outsourcing of IT Work, (Palgrave, 2008; ... Read morecoauthor Joe Rottman). More than 50 of her publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. She is Senior Editor of the Journal of Information Technology, Co-editor of the Palgrave Series: Work, Technology, and Globalization and on the Editorial Boards for MIS Quarterly Executive, Journal of Strategic Information Systems, Strategic Outsourcing: An International Journal, and Journal of the Association for Information Systems (JAIS). LESLIE P. WILLCOCKS is Professor of Technology Work and Globalization at the London School of Economics, UK and Political Science, head of the Information Systems and Innovation Group and director of The Outsourcing Unit there. He is known for his work on global sourcing, information management, IT evaluation, e-business, organizational transformation as well as for his practitioner contributions to many corporations and government agencies.He holds visiting chairs at Erasmus, Melbourne and Sydney universities and is an Associate Fellow at Templeton, University of Oxford. He has been Editor-in-Chief of the Journal of Information Technology for the last 20 years, and is joint series editor, with Mary C. Lacity, of the Palgrave book series Technology Work and Globalization. He has co-authored 31 books, including most recently Major Currents in Information Systems (Sage, London 2008, with Allen Lee), and Global Sourcing of Business and IT Services (Palgrave, London, 2006, with Mary C. Lacity) He has published over 180 refereed papers in journals such as Harvard Business Review, Sloan Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of The ACM, and Journal of Strategic Information Systems. YINGQIN ZHENG is a research associate at the London School of Economics, UK. She obtained her MPhil and PhD from Cambridge University. She was a Gates Cambridge scholar. Her research interests include the implications of information and communication technology in social development, information society and information culture, and distributed innovation. She has conducted research in various countries including South Africa, China, Switzerland and the UK. Yingqin has published a number of academic papers in international journals, and conferences. Her work was awarded Best Paper Finalist at theInternational Conference of Information Systems 2007, and Highly Commended Award at the Literati Network Awards for Excellence 2009. Show Less