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15%OFFJonathan M. Tisch - Chocolates on the Pillow Aren´t Enough: Reinventing The Customer Experience - 9780470404638 - V9780470404638
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Chocolates on the Pillow Aren´t Enough: Reinventing The Customer Experience

€ 16.99
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Description for Chocolates on the Pillow Aren´t Enough: Reinventing The Customer Experience Paperback. Today, leaders of all stripes--whether they're in business, government, or non-profit--must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customer's experience can, and often does, influence their decision. Num Pages: 256 pages, black & white illustrations, black & white tables. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 221 x 145 x 19. Weight in Grams: 320.
Praise for Chocolates on the Pillow Aren't Enough

"Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true--chocolates on the pillow are not enough. A great read!"
—David Neeleman, founder and CEO, JetBlue Airways Corporation

"If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been ... Read more

"What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more."
—Emeril Lagasse

"Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition."
—Tiki Barber

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Product Details

Format
Paperback
Publication date
2009
Publisher
John Wiley & Sons Inc United Kingdom
Number of pages
256
Condition
New
Number of Pages
272
Place of Publication
New York, United States
ISBN
9780470404638
SKU
V9780470404638
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50

About Jonathan M. Tisch
Jonathan M. Tisch is Chairman and CEO of Loews Hotels. Recognized as a preeminent leader of the nation's travel and tourism industry, Tisch is also Chairman of the Travel Business Roundtable and NYC & Company, the city's official tourism marketing organization. In 2005, he became the host of Open Exchange: Beyond the Boardroom with Jonathan Tisch, a fourteen-episode series of ... Read more

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