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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Nick Mehta
€ 32.99
€ 23.41
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Description for Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Hardcover. Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. Num Pages: 288 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Weight in Grams: 666.
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their ... Read more
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their ... Read more
Product Details
Publisher
John Wiley & Sons Inc
Format
Hardback
Publication date
2016
Condition
New
Weight
439g
Number of Pages
256
Place of Publication
New York, United States
ISBN
9781119167969
SKU
V9781119167969
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-30
About Nick Mehta
NICK MEHTA is CEO of Gainsight, where he brings the right people together and puts them in the best position to win for customers, partners, employees, and their families. He's a big believer in the Golden Rule, and he uses it to bring more compassion to interactions with others. DAN STEINMAN is the chief customer officer for ... Read more
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