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Difficult Conversations
Bruce Patton
€ 15.99
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Description for Difficult Conversations
Paperback. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Num Pages: 352 pages. BIC Classification: KJP. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 197 x 130 x 22. Weight in Grams: 246.
The 10th anniversary edition of the classic guide to handling life's toughest conversations
What is a difficult conversation?
Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:
- The ... Read more
Product Details
Publisher
Penguin
Number of pages
352
Format
Paperback
Publication date
2011
Condition
New
Number of Pages
352
Place of Publication
London, United Kingdom
ISBN
9780670921348
SKU
V9780670921348
Shipping Time
Usually ships in 5 to 9 working days
Ref
99-31
About Bruce Patton
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
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