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Difficult Customers (Speed Reads)
Grainne Ridge
€ 12.33
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Description for Difficult Customers (Speed Reads)
Paperback. Series: Speed Reads. 32 pages. If you ask people what the biggest challenge is in their job it is often handling difficult customers. This book is designed to give organizations simple templates and tools which they can use with very little training experience. It also serves as a refresher for those who have undergone trainer training. Cateogry: (P) Professional & Vocational. BIC Classification: KJSU. Dimension: 210 x 140 x 10. Weight: 72.
If you ask people what the biggest challenge is in their job it is often handling difficult customers. In the charitable sector, whether the customer is a beneficiary or a benefactor, as in any other 'business' the successful management of customers can make or break an organisation. This book is designed to give such organizations simple templates and tools which they can use with very little training experience. It also serves as a refresher for those who have undergone trainer training. It is essential reading for everyone who interfaces with customers and for CEOs and managers for whom happy ... Read more
If you ask people what the biggest challenge is in their job it is often handling difficult customers. In the charitable sector, whether the customer is a beneficiary or a benefactor, as in any other 'business' the successful management of customers can make or break an organisation. This book is designed to give such organizations simple templates and tools which they can use with very little training experience. It also serves as a refresher for those who have undergone trainer training. It is essential reading for everyone who interfaces with customers and for CEOs and managers for whom happy ... Read more
Product Details
Format
Paperback
Publication date
2011
Publisher
Directory of Social Change
Number of pages
32
Condition
New
Number of Pages
32
Place of Publication
London, United Kingdom
ISBN
9781906294212
SKU
V9781906294212
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Grainne Ridge
The author is a highly regarded trainer, coach, NLP facilitator and learning designer. She is the author of Speed Read: Time Management (ISBN 978 1 906294 22 9) and Speed Read: Difficult Customers (ISBN 978 1 906294 12 0). She delivers workshops and training programmes in sales skills, personal and interpersonal skills in both the not-for-profit and the private sector. ... Read more
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