Business & management
Results 17781 - 17800 of 20580
Business & management
Hardcover. Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author's seminar programme, this title provides readers with a system for building and sustaining customer service. Num Pages: 192 pages, black & white illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 266 x 188 x 18. Weight in Grams: 540.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Number of pages
- 192
- Condition
- New
- SKU
- V9780787951399
- ISBN
- 9780787951399
Hardback
Condition: New
€ 51.02
€ 51.02
Hardcover. The health and welfare of any nonprofit organization rests in the hands of its volunteer board of trustees. "The Art of Trusteeship" provides a comprehensive yet concise overview of nonprofit board members' roles and responsibilities. Num Pages: 208 pages, black & white illustrations. BIC Classification: KJM; KJVX. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 239 x 162 x 20. Weight in Grams: 421.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 208
- Condition
- New
- SKU
- V9780787951337
- ISBN
- 9780787951337
Hardback
Condition: New
€ 51.19
€ 51.19
Paperback. Dave Arch--magician/trainer and coauthor of Dealing with Difficult Participants--adds magic to your training with these 114 tricks and teasers! You will be able to use most of these fun tips immediately, with little practice and readily available objects. Num Pages: 176 pages, black & white illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 279 x 210 x 10. Weight in Grams: 424.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- Volume 1
- Number of pages
- 176
- Condition
- New
- SKU
- V9780787951160
- ISBN
- 9780787951160
Paperback
Condition: New
€ 47.40
€ 47.40
Paperback. Managers and supervisors need to sharpen their coaching skills if they want their employees to achieve high performance. This guidebook details what those in charge can do to develop their staff and help them meet, and even exceed, organizational expectations. Num Pages: 114 pages, black & white illustrations. BIC Classification: JNRV; KJMV2. Category: (P) Professional & Vocational. Dimension: 181 x 255 x 11. Weight in Grams: 254.
- Format
- Paperback
- Publication date
- 1997
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 114
- Condition
- New
- SKU
- V9780787951139
- ISBN
- 9780787951139
Paperback
Condition: New
€ 32.12
€ 32.12
Paperback. Assess job performance to predict future success. Num Pages: 100 pages, black & white illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational. Dimension: 260 x 178 x 8. Weight in Grams: 269.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 100
- Condition
- New
- SKU
- V9780787951092
- ISBN
- 9780787951092
Paperback
Condition: New
€ 27.00
€ 27.00
Paperback. Plan for optimum performance. Num Pages: 100 pages, black & white illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational. Dimension: 253 x 178 x 8. Weight in Grams: 256.
- Format
- Paperback
- Publication date
- 1997
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 100
- Condition
- New
- SKU
- V9780787951085
- ISBN
- 9780787951085
Paperback
Condition: New
€ 32.25
€ 32.25
Paperback. Series: Manager's skills series. Num Pages: 120 pages. BIC Classification: JNRV; KJM; KJP. Category: (P) Professional & Scholarly. Dimension: 257 x 177. Weight in Grams: 265.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 120
- Condition
- New
- SKU
- V9780787951078
- ISBN
- 9780787951078
Paperback
Condition: New
€ 32.02
€ 32.02
Paperback. Create high performance and diverse teams. Num Pages: 98 pages, black & white illustrations. BIC Classification: KJM. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 253 x 179 x 7. Weight in Grams: 218.
- Format
- Paperback
- Publication date
- 1996
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 98
- Condition
- New
- SKU
- V9780787951054
- ISBN
- 9780787951054
Paperback
Condition: New
€ 32.02
€ 32.02
Paperback. Realize organizational success through diversity. Num Pages: 130 pages, black & white illustrations. BIC Classification: KJU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 260 x 178 x 9. Weight in Grams: 308.
- Format
- Paperback
- Publication date
- 1996
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 130
- Condition
- New
- SKU
- V9780787951023
- ISBN
- 9780787951023
Paperback
Condition: New
€ 32.02
€ 32.02
Paperback. Evaluate your organizationa s improvement impact by examining the transition of the organizationa s measures into performance goals. Youa ll also learn how to clarify your organizationa s vision and mission in terms of measurable results. Num Pages: 124 pages, illustrations. BIC Classification: KJMQ; KJU. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 242 x 172 x 8. Weight in Grams: 242.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 124
- Condition
- New
- SKU
- V9780787951016
- ISBN
- 9780787951016
Paperback
Condition: New
€ 32.02
€ 32.02
Paperback. Learn how to turn a set of needs and objectives into powerful training results by linking outcome measure to organizational goals and designing and evaluating appropriate training strategies. Num Pages: 114 pages, black & white illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 254 x 179 x 7. Weight in Grams: 210.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 114
- Condition
- New
- SKU
- V9780787950996
- ISBN
- 9780787950996
Paperback
Condition: New
€ 37.31
€ 37.31
Paperback. This book presents the High--Impact Training Model, designed to help you identify your training needs, map your approach, and track ongoing success. Num Pages: 120 pages, black & white illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 246 x 172 x 8. Weight in Grams: 236.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 120
- Condition
- New
- SKU
- V9780787950989
- ISBN
- 9780787950989
Paperback
Condition: New
€ 37.29
€ 37.29
Paperback. This concise guidebook offers a process for understanding training needs for any audience by outlining the needs assessment process for you, step--by--step. Num Pages: 104 pages, black & white illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 253 x 179 x 8. Weight in Grams: 222.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 104
- Condition
- New
- SKU
- V9780787950972
- ISBN
- 9780787950972
Paperback
Condition: New
€ 32.22
€ 32.22
Paperback. A must--read if you are involved with a reengineering effort or are considering one. This guidebooka s practical and applicable approach makes it the perfect hands--on tool as you redesign and re--create your targeted processes. Num Pages: 107 pages, illustrations, forms. BIC Classification: KJM. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 246 x 175 x 7. Weight in Grams: 210.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 107
- Condition
- New
- SKU
- V9780787950965
- ISBN
- 9780787950965
Paperback
Condition: New
€ 34.82
€ 34.82
Paperback. Optimize team performance during changing times. Num Pages: 100 pages, black & white illustrations. BIC Classification: KJU. Category: (P) Professional & Vocational. Dimension: 253 x 163 x 9. Weight in Grams: 246.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 2nd Edition
- Number of pages
- 100
- Condition
- New
- SKU
- V9780787950958
- ISBN
- 9780787950958
Paperback
Condition: New
€ 27.17
€ 27.17
Paperback. This guide will help you track the results of post--training performance. Num Pages: 108 pages, black & white illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 256 x 182 x 7. Weight in Grams: 226.
- Format
- Paperback
- Publication date
- 1998
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 2nd Edition
- Number of pages
- 108
- Condition
- New
- SKU
- V9780787950941
- ISBN
- 9780787950941
Paperback
Condition: New
€ 32.12
€ 32.12
Paperback. This guidebook offers workable follow--through techniques to ensure that your training successfully transfers to the job. Num Pages: 105 pages, black & white illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 258 x 179 x 7. Weight in Grams: 264.
- Format
- Paperback
- Publication date
- 1994
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 105
- Condition
- New
- SKU
- V9780787950934
- ISBN
- 9780787950934
Paperback
Condition: New
€ 32.10
€ 32.10
Paperback. What are the ingredients of a truly successful training program? Excellent program design and motivated trainees play a critical role, without a doubt. But what turns a good program into a really great one is the person facilitating it. Num Pages: 103 pages, black & white illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 256 x 179 x 8. Weight in Grams: 232.
- Format
- Paperback
- Publication date
- 1994
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 103
- Condition
- New
- SKU
- V9780787950927
- ISBN
- 9780787950927
Paperback
Condition: New
€ 37.05
€ 37.05
Paperback. This practical model helps teams understand the phases of team development and how to plan for the next step on the road to success. Num Pages: 106 pages, black & white illustrations. BIC Classification: KJM. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 257 x 181 x 7. Weight in Grams: 222.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 106
- Condition
- New
- SKU
- V9780787950910
- ISBN
- 9780787950910
Paperback
Condition: New
€ 32.12
€ 32.12
Paperback. Teams members will use this handy reference to set team objectives and track and evaluate team performance. Num Pages: 110 pages, black & white illustrations. BIC Classification: KJMV2. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 253 x 180 x 7. Weight in Grams: 240.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 110
- Condition
- New
- SKU
- V9780787950903
- ISBN
- 9780787950903
Paperback
Condition: New
€ 32.25
€ 32.25