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How to Have Your Cake and Eat It Too: An Introduction to Service Design
Margus J. Klaar
€ 18.99
€ 17.33
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Description for How to Have Your Cake and Eat It Too: An Introduction to Service Design
Paperback. According to Forrester Research, the tools and principles of service design should be common practice in the board room within 10 years. The vast majority of managers surveyed consider customer experience as the most important battle ground for competitive advantage. This book deals with this topic. Num Pages: 108 pages. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 216 x 176 x 7. Weight in Grams: 222.
The process of designing services is very specific to each individual business. However, discovering what people actually want and value, is a universal process. This process of discovery is the subject of this book. Service design, by organizing business from the customer’s perspective, can help save considerable amounts of money in marketing while at the same time building a stronger brand. Hence the title: How to Have Your Cake and Eat It Too. There are only a handful of books about service design on the market. One of the leading titles is BIS Publishers’ This is Service ... Read more
The process of designing services is very specific to each individual business. However, discovering what people actually want and value, is a universal process. This process of discovery is the subject of this book. Service design, by organizing business from the customer’s perspective, can help save considerable amounts of money in marketing while at the same time building a stronger brand. Hence the title: How to Have Your Cake and Eat It Too. There are only a handful of books about service design on the market. One of the leading titles is BIS Publishers’ This is Service ... Read more
Product Details
Publisher
BIS Publishers
Format
Paperback
Publication date
2015
Condition
New
Number of Pages
112
Place of Publication
Amsterdam, Netherlands
ISBN
9789063693817
SKU
V9789063693817
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Margus J. Klaar
Margus Klaar is a Swiss-Swedish-Canadian-Estonian with over 20 years of experience in marketing, advertising and strategic planning. He is cofounder of Brand Manual, with offices in Sweden and Estonia, a creative outfit that consults on service design, innovation and branding.
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