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How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing
Adrian Swinscoe
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Description for How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing
Paperback. .
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you'll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don't let your business fall behind, look inside and ... Read more
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you'll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don't let your business fall behind, look inside and ... Read more
Product Details
Publisher
Pearson Education Limited
Format
Paperback
Publication date
2016
Condition
New
Number of Pages
264
Place of Publication
Harlow, United Kingdom
ISBN
9781292116891
SKU
V9781292116891
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
About Adrian Swinscoe
Adrian Swinscoe is a customer experience consultant and advisor, and has been growing and developing customer-focused large and small businesses for 20 years. He has previously worked with Shell, FT, The Economist Group and Mowlem, as well as consulting with hundreds of smaller businesses to help them engage with their customers, build their customer retention and improve service.
Reviews for How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing
These 68 ideas aren't effortless. Not at all. They're effortful. They take work and it's worth it. Worth it because your lazy competitors are just standing by waiting for you to make a difference. Seth Godin, Author, The Icarus Deception ... Read more