JULIA KOTLARSKY is Associate Professor of Information Systems, Information Systems and Management Group, Warwick Business School, UK. She holds a PhD in Information Systems and Management from Rotterdam School of Management Erasmus, the Netherlands. Her research interests revolve around managing knowledge, social and technical aspects of globally distributed software development teams, and IT outsourcing. Kotlarsky has written on this subject and ... Read moreher work has been widely published in books and journals (www.juliakotlarsky.com).   ILAN OSHRI is an Associate Professor of Strategic Management, Rotterdam School of Management Erasmus, the Netherlands. He holds a PhD in Strategic Management and Technological Innovations from Warwick Business School, UK. His main research interest lies in the area of learning, knowledge management and innovation in global teams. His work has been widely published in books and journals (www.ilanoshri.com).   PAUL C. VAN FENEMA is an Associate Professor at Netherlands Defence Academy, The Netherlands. He holds a PhD in Information Systems and Management from Rotterdam School of Management at Erasmus University, the Netherlands. He held positions at Rotterdam School of Management and Florida International University. His research focuses on coordination and knowledge management in global IS projects and High Reliability Organizations. His work has been widely published in books and journals (www.paulcvanfenema.com). Show Less