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ITIL 2011 at a Glance
John O. Long
€ 62.71
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Description for ITIL 2011 at a Glance
Paperback. IT organizations worldwide are implementing ITIL[registered] as a vehicle for improving IT service quality and improve return on investment for IT services. This title provides graphical and textual memory joggers for the primary concepts of those best practices. Series: SpringerBriefs in Computer Science. Num Pages: 103 pages, 74 black & white illustrations, biography. BIC Classification: KJM; UYZM. Category: (P) Professional & Vocational. Dimension: 234 x 157 x 7. Weight in Grams: 170.
"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At ... Read more
"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At ... Read more
Product Details
Format
Paperback
Publication date
2012
Publisher
Springer-Verlag New York Inc. United States
Number of pages
103
Condition
New
Series
SpringerBriefs in Computer Science
Number of Pages
95
Place of Publication
New York, NY, United States
ISBN
9781461438960
SKU
V9781461438960
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
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