MARTIN BRENIG-JONES is Man-aging Director of Catalyst Consulting, Europe's leading Lean and Lean Six Sigma consulting and training company. An industry expert with more than two decades of experience, he has high-level expertise in process management and the EFQM excellence model. During his career, he was head of quality at British Telecom, where he ... Read moreelevated several large BT divisions to award-winning levels. He has held several senior management roles at other organisations in communications systems, software and systems development. A practising Lean Six Sigma trainer and coach with clients all over Europe, Russia and the United States, Martin is Co-Author of the popular Lean Six Sigma for Dummies. JO DOWDALL began her career in Continuous Improvement in the year 2000 and has been a keen practitioner, coach, trainer and advocate ever since. Before joining Catalyst Consulting, Jo was a Quality Manager, a Black Belt, a Business Excellence assessor and trainer, and an implementer of ISO management systems. Jo has worked internationally within a broad range of sectors to deliver training and facilitate improvement. These include the public sector and government departments, utilities, telecoms, retailers and manufacturers. Show Less