Management & management techniques
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Management & management techniques
Hardcover. Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. Num Pages: 288 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119167969
- ISBN
- 9781119167969
Hardback
Condition: New
€ 32.99€ 23.55
€ 32.99
€ 23.55
Paperback. The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. The book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels including social media. Num Pages: 112 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 109 x 180 x 6. Weight in Grams: 114.
- Publisher
- Management Pocketbooks
- Number of pages
- 112
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3rd Revised edition
- Condition
- New
- SKU
- V9781906610555
- ISBN
- 9781906610555
Paperback
Condition: New
€ 16.99€ 16.37
€ 16.99
€ 16.37
Paperback. .
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 440
- Format
- Paperback
- Publication date
- 2013
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780273774952
- ISBN
- 9780273774952
Paperback
Condition: New
€ 109.63
€ 109.63
Hardback. .
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Condition
- New
- SKU
- V9781119326038
- ISBN
- 9781119326038
Hardback
Condition: New
€ 27.99€ 21.00
€ 27.99
€ 21.00
Hardback. Discusses the global applicability of managerial theory and experience. This book examines issues in organizational behavior, human resource management, and managing across cultures. Editor(s): Rahim, M. Afzalur; Lundberg, Craig C.; Golembiewski, Robert T.; Pate, Larry E. Series: Current Topics in Management. Num Pages: 416 pages. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 152 x 26. Weight in Grams: 800.
- Format
- Hardback
- Publication date
- 1998
- Publisher
- Emerald Publishing Limited United States
- Number of pages
- 416
- Condition
- New
- SKU
- V9780762304486
- ISBN
- 9780762304486
Hardback
Condition: New
€ 179.74
€ 179.74
Hardback. Part of the "Current Topics" series, this work contains seventeen chapters divided into six sections. They are labelled: Organization Theory, Organizational Behavior, Trust, Morality, and Ethics, Organizational Development and Innovation, International Management, and Concluding Comments. Editor(s): Rahim, F. Afzalur; Golembiewski, Robert T.; Mackenzie, Kenneth D. Series: Current Topics in Management. Num Pages: 432 pages, black & white tables, figures. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 231 x 158 x 37. Weight in Grams: 778.
- Publisher
- Emerald Publishing Limited United States
- Number of pages
- 432
- Format
- Hardback
- Publication date
- 1999
- Condition
- New
- SKU
- V9780762304868
- ISBN
- 9780762304868
Hardback
Condition: New
€ 121.47
€ 121.47
Paperback. Revision of the author's Culture clash: managing the global high-performance team, published in 2003. Num Pages: 192 pages, black & white illustrations. BIC Classification: KJM; KJP. Category: (G) General (US: Trade). Dimension: 154 x 229 x 13. Weight in Grams: 290.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- SelectBooks
- Edition
- 1st Edition
- Number of pages
- 192
- Condition
- New
- SKU
- V9781590799611
- ISBN
- 9781590799611
Paperback
Condition: New
€ 18.99€ 17.65
€ 18.99
€ 17.65
Paperback. Cultural Strategy provides a step-by-step guide for managers and entrepreneurs to building businesses based upon innovative ideologies: ideas that leverage social change and needs. Analyzing classic cases such as Nike, Starbucks, Marlboro, Jack Daniels, and Ben & Jerry's, Holt and Cameron show how the theory works as an actionable strategy. Num Pages: 416 pages, black & white tables, figures. BIC Classification: JFCA; KJC; KJMV7. Category: (P) Professional & Vocational. Dimension: 234 x 153 x 22. Weight in Grams: 626.
- Publisher
- Oxford University Press United Kingdom
- Number of pages
- 416
- Format
- Paperback
- Publication date
- 2012
- Edition
- Reprint
- Condition
- New
- SKU
- V9780199655854
- ISBN
- 9780199655854
Paperback
Condition: New
€ 41.99€ 41.33
€ 41.99
€ 41.33
Paperback. Teaches techniques and people skills that will allow you to function effectively in any culture. Instead of providing a laundry list of culturally specific dos and don'ts, Thomas and Inkson show how to disable your "cultural cruise control" and pay attention in a mindful and creative way to cues in cross-cultural situations. Num Pages: 192 pages. BIC Classification: KJK; KJM. Category: (G) General (US: Trade). Dimension: 216 x 140. .
- Publisher
- Berrett-Koehler
- Format
- Paperback
- Publication date
- 2017
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9781626568655
- ISBN
- 9781626568655
Paperback
Condition: New
€ 29.99€ 26.41
€ 29.99
€ 26.41
hardcover. Argues that while communities form naturally, organizations need to become more proactive and systematic about developing and integrating them into their strategy. This book provides practical models and methods for stewarding these communities to reach their full potential - without squelching the inner drive that makes them so valuable. Num Pages: 304 pages, Illustrations. BIC Classification: HP; KJMD. Category: (P) Professional & Vocational. Dimension: 248 x 168 x 27. Weight in Grams: 634.
- Publisher
- Harvard Business School Publishing United States
- Number of pages
- 304
- Format
- Hardback
- Publication date
- 2002
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781578513307
- ISBN
- 9781578513307
Hardback
Condition: New
€ 37.99€ 34.01
€ 37.99
€ 34.01
Paperback. Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. This title offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently. Num Pages: 304 pages. BIC Classification: KJMB; KJP. Category: (G) General (US: Trade). Dimension: 221 x 136 x 19. Weight in Grams: 384.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- McGraw-Hill Education - Europe
- Condition
- New
- SKU
- 9780071829311
- ISBN
- 9780071829311
Paperback
Condition: New
€ 19.99€ 16.46
€ 19.99
€ 16.46
Hardback. Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it. Num Pages: 608 pages, illustrations. BIC Classification: KJMB; KJP. Category: (P) Professional & Vocational. Dimension: 236 x 157 x 22. Weight in Grams: 567.
- Publisher
- McGraw-Hill Education - Europe United States
- Number of pages
- 288
- Format
- Hardback
- Publication date
- 2013
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780071830607
- ISBN
- 9780071830607
Hardback
Condition: New
€ 38.99€ 27.80
€ 38.99
€ 27.80
Paperback. Give your business the edge with crowd-power!
Crowdsourcing is an innovative way of outsourcing tasks, problems or requests to a group or community online. Num Pages: 378 pages, black & white illustrations, figures. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 233 x 187 x 21. Weight in Grams: 694.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Number of pages
- 378
- Condition
- New
- SKU
- V9781119940401
- ISBN
- 9781119940401
Paperback
Condition: New
€ 23.99€ 19.20
€ 23.99
€ 19.20
Paperback. .
- Publisher
- Lid Publishing
- Format
- Paperback
- Publication date
- 2015
- Condition
- New
- SKU
- V9781907794988
- ISBN
- 9781907794988
Paperback
Condition: New
€ 26.99€ 20.45
€ 26.99
€ 20.45
Paperback. Num Pages: 260 pages, 10. BIC Classification: KJMV1; KNTC. Category: (G) General (US: Trade). Dimension: 155 x 227 x 29. Weight in Grams: 428.
- Publisher
- Michael Wiese Productions
- Format
- Paperback
- Publication date
- 2016
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781615932443
- ISBN
- 9781615932443
Paperback
Condition: New
€ 27.99€ 25.09
€ 27.99
€ 25.09
hardcover. Leaders can no longer just 'rally the troops'. Instead they must employ more positive means to span boundaries, affirm identity, cultivate trust, and collaborate productively. This work provides not only theoretical frameworks around these ideas, but practical tools and specific case studies as well. Editor(s): Pittinsky, Todd L. Num Pages: 320 pages, Illustrations. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 240 x 164 x 26. Weight in Grams: 554.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- Harvard Business Review Press United States
- Edition
- Illustrated
- Number of pages
- 320
- Condition
- New
- SKU
- V9781422118344
- ISBN
- 9781422118344
Hardback
Condition: New
€ 37.99€ 33.20
€ 37.99
€ 33.20
Paperback. Num Pages: 320 pages. BIC Classification: KJMV2. Category: (G) General (US: Trade). Dimension: 193 x 246 x 17. Weight in Grams: 568.
- Publisher
- Chartered Institute of Personnel & Development United Kingdom
- Number of pages
- 320
- Format
- Paperback
- Publication date
- 2015
- Edition
- 3rd Edition
- Condition
- New
- SKU
- V9781843983675
- ISBN
- 9781843983675
Paperback
Condition: New
€ 59.07€ 57.79
€ 59.07
€ 57.79
Paperback. This book serves as a comprehensive, practical, and workshop-based program that facilitates change agents to help organizations and people develop cross cultural skills and global competence. It is grounded in the most rigorous and relevant theories, research, and learning methods and makes them easily accessible and fun to apply. Num Pages: 368 pages. BIC Classification: KJK; KJMV2. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 231 x 154 x 24. Weight in Grams: 528.
- Publisher
- Emerald Group Publishing Limited
- Format
- Paperback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781784418885
- ISBN
- 9781784418885
Paperback
Condition: New
€ 50.98
€ 50.98
Hardback. Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have-before it leaves with them. Num Pages: 240 pages. BIC Classification: KJMV3. Category: (G) General (US: Trade). Dimension: 164 x 236 x 19. Weight in Grams: 452.
- Publisher
- Harvard Business Review Press
- Format
- Hardback
- Publication date
- 2014
- Condition
- New
- SKU
- V9781422168110
- ISBN
- 9781422168110
Hardback
Condition: New
€ 31.00€ 30.27
€ 31.00
€ 30.27
Paperback. "Critical Chain," a gripping fast-paced business novel, does for Project Management what Eli Goldratt's other novels have done for Production and Marketing. Dr. Goldratt's books have transformed the thinking and actions of management throughout the world. Num Pages: 254 pages. BIC Classification: JH; KJMP. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 227 x 154 x 18. Weight in Grams: 492. 254 pages. Cateogry: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. BIC Classification: JH; KJMP. Dimension: 227 x 154 x 18. Weight: 392.
- Publisher
- Taylor & Francis Ltd
- Number of pages
- 254
- Format
- Paperback
- Publication date
- 1997
- Condition
- New
- SKU
- V9780566080388
- ISBN
- 9780566080388
Paperback
Condition: New
€ 45.20
€ 45.20