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Management & management techniques
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Management & management techniques
Paperback. aeo Illustrates how to become more responsive to th needs of individual customers aeo Integrates theory from many different disciplines including -- management -- marketing -- informationn systems -- economics -- law -- logistics aeo Contains numerous examples. Series: Total Quality Management. Num Pages: 286 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 216 x 142 x 21. Weight in Grams: 502.
- Format
- Paperback
- Publication date
- 1996
- Publisher
- Basil Blackwell Inc, US United States
- Edition
- 1st Edition
- Number of pages
- 286
- Condition
- New
- SKU
- V9781557865052
- ISBN
- 9781557865052
Paperback
Condition: New
€ 34.99€ 27.83
€ 34.99
€ 27.83
Hardback. The practical, expert guide to reaching the new consumer
Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Num Pages: 176 pages. BIC Classification: KJMV7; KJS. Category: (P) Professional & Vocational. Dimension: 238 x 161 x 21. Weight in Grams: 348.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119092896
- ISBN
- 9781119092896
Hardback
Condition: New
€ 25.99€ 16.62
€ 25.99
€ 16.62
Hardcover. Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. Num Pages: 288 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119167969
- ISBN
- 9781119167969
Hardback
Condition: New
€ 32.99€ 25.98
€ 32.99
€ 25.98
Paperback. The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. The book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels including social media. Num Pages: 112 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 109 x 180 x 6. Weight in Grams: 114.
- Publisher
- Management Pocketbooks
- Number of pages
- 112
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3rd Revised edition
- Condition
- New
- SKU
- V9781906610555
- ISBN
- 9781906610555
Paperback
Condition: New
€ 16.99€ 16.41
€ 16.99
€ 16.41
Paperback. .
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 440
- Format
- Paperback
- Publication date
- 2013
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780273774952
- ISBN
- 9780273774952
Paperback
Condition: New
€ 110.50
€ 110.50
Hardback. .
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Condition
- New
- SKU
- V9781119326038
- ISBN
- 9781119326038
Hardback
Condition: New
€ 27.99€ 21.01
€ 27.99
€ 21.01
Hardcover. CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long--term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Num Pages: 224 pages, glossary, index. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 235 x 151 x 22. Weight in Grams: 478.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780470848531
- ISBN
- 9780470848531
Hardback
Condition: New
€ 62.63
€ 62.63
Hardback. Discusses the global applicability of managerial theory and experience. This book examines issues in organizational behavior, human resource management, and managing across cultures. Editor(s): Rahim, M. Afzalur; Lundberg, Craig C.; Golembiewski, Robert T.; Pate, Larry E. Series: Current Topics in Management. Num Pages: 416 pages. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 152 x 26. Weight in Grams: 800.
- Format
- Hardback
- Publication date
- 1998
- Publisher
- Emerald Publishing Limited United States
- Number of pages
- 416
- Condition
- New
- SKU
- V9780762304486
- ISBN
- 9780762304486
Hardback
Condition: New
€ 116.11
€ 116.11
Hardback. Part of the "Current Topics" series, this work contains seventeen chapters divided into six sections. They are labelled: Organization Theory, Organizational Behavior, Trust, Morality, and Ethics, Organizational Development and Innovation, International Management, and Concluding Comments. Editor(s): Rahim, F. Afzalur; Golembiewski, Robert T.; Mackenzie, Kenneth D. Series: Current Topics in Management. Num Pages: 432 pages, black & white tables, figures. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 231 x 158 x 37. Weight in Grams: 778.
- Publisher
- Emerald Publishing Limited United States
- Number of pages
- 432
- Format
- Hardback
- Publication date
- 1999
- Condition
- New
- SKU
- V9780762304868
- ISBN
- 9780762304868
Hardback
Condition: New
€ 122.53
€ 122.53
Paperback. Teaches you how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, this book demonstrates what works and does not work in actual practice. It presents case examples of specific health care improvement projects. Num Pages: 336 pages, Illustrations. BIC Classification: KJMQ; MBP. Category: (P) Professional & Vocational. Dimension: 229 x 155 x 21. Weight in Grams: 459.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 336
- Condition
- New
- SKU
- V9780787964528
- ISBN
- 9780787964528
Paperback
Condition: New
€ 60.05
€ 60.05
Paperback. Cultural Strategy provides a step-by-step guide for managers and entrepreneurs to building businesses based upon innovative ideologies: ideas that leverage social change and needs. Analyzing classic cases such as Nike, Starbucks, Marlboro, Jack Daniels, and Ben & Jerry's, Holt and Cameron show how the theory works as an actionable strategy. Num Pages: 416 pages, black & white tables, figures. BIC Classification: JFCA; KJC; KJMV7. Category: (P) Professional & Vocational. Dimension: 234 x 153 x 22. Weight in Grams: 626.
- Publisher
- Oxford University Press United Kingdom
- Number of pages
- 416
- Format
- Paperback
- Publication date
- 2012
- Edition
- Reprint
- Condition
- New
- SKU
- V9780199655854
- ISBN
- 9780199655854
Paperback
Condition: New
€ 41.99€ 41.75
€ 41.99
€ 41.75
Paperback. This work develops the idea of cultural intelligence and examines its three essential facets: cognition - the ability to develop patterns from cultural cues; motivation - the desire and ability to engage others; and behaviour - the capability to act in accordance with cognition and motivation. Num Pages: 400 pages, 7 illustrations, 5 tables, references, index. BIC Classification: JMR; KJK; KJMV2; KJP. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 233 x 168 x 21. Weight in Grams: 554.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- Stanford University Press United States
- Number of pages
- 400
- Condition
- New
- Edition
- Illustrated
- SKU
- V9780804743129
- ISBN
- 9780804743129
Paperback
Condition: New
€ 42.99€ 38.44
€ 42.99
€ 38.44
Hardcover. HR professionals' guide to creating a culturally agile talent pipeline Succeeding in today's global economy requires organizations to acquire, develop, and retain professionals who can operate effectively around the world, irrespective of country or culture. Num Pages: 272 pages, Illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational. Dimension: 238 x 185 x 24. Weight in Grams: 560.
- Publisher
- John Wiley & Sons Inc
- Number of pages
- 272
- Format
- Hardback
- Publication date
- 2012
- Edition
- Har/Psc
- Condition
- New
- SKU
- V9781118275078
- ISBN
- 9781118275078
Hardback
Condition: New
€ 38.99€ 30.69
€ 38.99
€ 30.69
Hardcover. An important roadmap for fundraising in today's multicultural communities Raising money in today's diverse communities is a growing challenge for fundraisers and philanthropists, requiring thoughtful strategies, successful collaborations, and a respectful understanding of people's differences. Series: AFP/Wiley Fund Development Series. Num Pages: 312 pages, Ill. BIC Classification: JFSL1; JKSN1; KJMV1; KJMV2. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 235 x 166 x 26. Weight in Grams: 610.
- Format
- Hardback
- Publication date
- 2001
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 312
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780471403616
- ISBN
- 9780471403616
Hardback
Condition: New
€ 50.28€ 43.33
€ 50.28
€ 43.33
Paperback. Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. This title offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently. Num Pages: 304 pages. BIC Classification: KJMB; KJP. Category: (G) General (US: Trade). Dimension: 221 x 136 x 19. Weight in Grams: 384.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- McGraw-Hill Education - Europe
- Condition
- New
- SKU
- 9780071829311
- ISBN
- 9780071829311
Paperback
Condition: New
€ 19.99€ 16.46
€ 19.99
€ 16.46
Hardback. Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it. Num Pages: 608 pages, illustrations. BIC Classification: KJMB; KJP. Category: (P) Professional & Vocational. Dimension: 236 x 157 x 22. Weight in Grams: 567.
- Publisher
- McGraw-Hill Education - Europe United States
- Number of pages
- 288
- Format
- Hardback
- Publication date
- 2013
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780071830607
- ISBN
- 9780071830607
Hardback
Condition: New
€ 38.99€ 27.87
€ 38.99
€ 27.87
Hardcover. A practical guide to tapping into the abundant ideas and talent outside your organization Successful organizations are constantly searching for new ideas. Historically, organizations have looked to their employees and select partners. Num Pages: 230 pages, illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 239 x 163 x 21. Weight in Grams: 430.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- Wiley
- Edition
- 1st Edition
- Number of pages
- 230
- Condition
- New
- SKU
- V9781118433201
- ISBN
- 9781118433201
Hardback
Condition: New
€ 30.99€ 24.10
€ 30.99
€ 24.10
Paperback. Give your business the edge with crowd-power!
Crowdsourcing is an innovative way of outsourcing tasks, problems or requests to a group or community online. Num Pages: 378 pages, black & white illustrations, figures. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 233 x 187 x 21. Weight in Grams: 694.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Number of pages
- 378
- Condition
- New
- SKU
- V9781119940401
- ISBN
- 9781119940401
Paperback
Condition: New
€ 23.99€ 19.28
€ 23.99
€ 19.28
Paperback. .
- Publisher
- Lid Publishing
- Format
- Paperback
- Publication date
- 2015
- Condition
- New
- SKU
- V9781907794988
- ISBN
- 9781907794988
Paperback
Condition: New
€ 26.99€ 20.61
€ 26.99
€ 20.61
Paperback. This edited textbook sets itself apart from existing cross-cultural management texts by avoiding the mistake of starting off with the assumption that there is a set of 'best practices' which can be followed globally. Editor(s): Davel, Eduardo; Dupuis, Jean-Pierre; Chanlat, Jean-Francois. Num Pages: 312 pages, 8 black & white illustrations, 24 black & white tables, 8 black & white line drawings. BIC Classification: KJK; KJM; KJVG. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 246 x 178 x 18. Weight in Grams: 566.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- Taylor & Francis Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 312
- Condition
- New
- SKU
- V9780415688185
- ISBN
- 9780415688185
Paperback
Condition: New
€ 85.17€ 77.06
€ 85.17
€ 77.06