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Delighting Customers: How to build a customer-driven organization
Peter Donovan
€ 129.31
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Description for Delighting Customers: How to build a customer-driven organization
Hardcover. .
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty ... Read more
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty ... Read more
Product Details
Publisher
Springer
Format
Hardback
Publication date
1994
Condition
New
Number of Pages
243
Place of Publication
London, United Kingdom
ISBN
9780412610103
SKU
V9780412610103
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
Reviews for Delighting Customers: How to build a customer-driven organization
Donovan and Samler have not only thought about their subject a great deal, they have also practical experience of implementation - and how it shows. - Modern Management